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1 Basics of standards
• Risk management
• Internal goals
Unless an audit is performed the results may only be used internally.
The concept of the ISO 9000 family of standards provides a long-term perspective
on improvements to the effectiveness and suitability of quality management systems.
The ISO 9004:2000 provides the methodology for this continuous effort.
1.5 Cultural and linguistic adaptability
The language is an essential user requirement:
"Web users stay twice as long and are three times as likely to buy from sites presented in their native language" (Gartner Group).
Technically speaking, interoperability means the ability of heterogeneous datasets
to function jointly and to give access to their resources in a reciprocal way. The semantic interoperability includes multi-lingual interoperability. Semantic interoperability is defined as the ability of a user to fully understand the data received in a data
exchange in order to be able to make full use of those data if needed.
The ISO/TC211 has recognized this important user requirement by adopting the
principles of Cultural and Linguistic Adaptability (CLA) that has been defined as
follows by the ISO/IEC JTC 1 (ISOIEC05 1998):
"Cultural and Linguistic Adaptability is the ability of a product, while keeping its
portability and interoperability properties,
• to be internationalized, that is, be adapted to the special characteristics of natural
languages and the commonly accepted rules for their use, or of cultures in a given
geographic region;
• to fully take into account the needs of any category of users."
The term "internationalization" is defined as the process of producing an application platform or application that is easily capable of being localized for (almost) any
cultural environment. Examples of characteristics of natural languages are: national
characters and associated elements (such as hyphens, dashes, and punctuation
marks), writing systems, correct transformation of characters, dates and measures,
sorting and searching rules, coding ofnational entities, (such as country and currency
codes), presentation of telephone numbers and keyboard layouts. Related terms are
localization, jurisdiction and multilinguism (lSOIEC31 1998).
Cultural and linguistic adaptability should therefore be viewed in a wider sense
than only translating an ISO standard to a specific human language.
1 Basics of standards
• Risk management
• Internal goals
Unless an audit is performed the results may only be used internally.
The concept of the ISO 9000 family of standards provides a long-term perspective
on improvements to the effectiveness and suitability of quality management systems.
The ISO 9004:2000 provides the methodology for this continuous effort.
1.5 Cultural and linguistic adaptability
The language is an essential user requirement:
"Web users stay twice as long and are three times as likely to buy from sites presented in their native language" (Gartner Group).
Technically speaking, interoperability means the ability of heterogeneous datasets
to function jointly and to give access to their resources in a reciprocal way. The semantic interoperability includes multi-lingual interoperability. Semantic interoperability is defined as the ability of a user to fully understand the data received in a data
exchange in order to be able to make full use of those data if needed.
The ISO/TC211 has recognized this important user requirement by adopting the
principles of Cultural and Linguistic Adaptability (CLA) that has been defined as
follows by the ISO/IEC JTC 1 (ISOIEC05 1998):
"Cultural and Linguistic Adaptability is the ability of a product, while keeping its
portability and interoperability properties,
• to be internationalized, that is, be adapted to the special characteristics of natural
languages and the commonly accepted rules for their use, or of cultures in a given
geographic region;
• to fully take into account the needs of any category of users."
The term "internationalization" is defined as the process of producing an application platform or application that is easily capable of being localized for (almost) any
cultural environment. Examples of characteristics of natural languages are: national
characters and associated elements (such as hyphens, dashes, and punctuation
marks), writing systems, correct transformation of characters, dates and measures,
sorting and searching rules, coding ofnational entities, (such as country and currency
codes), presentation of telephone numbers and keyboard layouts. Related terms are
localization, jurisdiction and multilinguism (lSOIEC31 1998).
Cultural and linguistic adaptability should therefore be viewed in a wider sense
than only translating an ISO standard to a specific human language.