30
A. Zakaria et al.
3.6 Conclusion
In conclusion, in order to maintain the successful Ro-Ro operations at Port Klang,
there are several factors that need to be taken into account such as delivering an
adequate cargo handling financial management and delivering the best service quality
to improve the port efficiency. Ultimately, most of the expert respondents agreed
the statements of “a good cargo handling practices” are necessary to ensure the
sustainability of Ro-Ro operations”.
Last but not least, further research is a necessity to explore from the other perspective rather than experts’ judgment. For instance, customer perspectives and opinions
also play the important role to measure the quality of Ro-Ro operations services
towards the successful for Ro-Ro operations [8]. This is because customers and
passengers are the reasons why efficiency and smoothness of the Ro-Ro operations
are essential [8].
Acknowledgements The gratitute of the author is for the involvement of the expert respondents at
Port Klang, Malaysia. The gratitude also for the Universiti Kuala Lumpur, Malaysian Institute of
Marine Engineering Technology for providing a favorable environment to conduct this research.
References
1. Arof A. M., Nair R.: The identification of key success factors for interstate Ro-Ro short sea
shipping in Brunei-Indonesia-Malaysia-Philippines: A Delphi approach. IJSTL 9(3), 261–279
(2017)
2. Arof A. M., Nair R.: Key factors for a feasible Ro-Ro short sea shipping operation in Bimp-Eaga
Sub-Region. IMC 21, 159 (2014)
3. Avella J.R.: Delphi panels: Research design, procedures, advantages, and challenges. IJDS
11(1), 305–321 (2016)
4. Sejarah Latar Belakang. Official website Klang port authority. https://www.pka.gov.my/
index.php/en/about-us/port-klangauthority/background. Klang port authority (PKA) (2019).
Accessed 1 Nov 2019
5. Rowe G., Wright G.: The Delphi technique as a forecasting tool: Issues and analysis. IJF 15(4),
353–375 (1999)
6. Raunek K.: The Roll on- Roll off ship, The journal of marine in sight.https://www.marineins
ight.com/types-of-ships/what-are-ro-ro-ships/ (2019). Accessed 1 Nov 2019
7. Zakaria A., Majri Y., Ayub A., Shafiee R.: Key factor for successful Roll-on Roll-off
(Ro-Ro) operation: A Delphi technique at Langkawi Terminal, Kedah. Retrieval Number:
B9032129219/2019©BEIESP. http://www.doi.org/10.35940/ijitee.B9032.129219
8. Zakaria A., Arof A.M., Ishak I.C. et al.: Ro-Ro port facilities toward customer satisfaction: Evidence from Kuala Perlis terminal, Perlis, Malaysia. In Advancement in Emerging
Technologies and Engineering Applications, 1st edn., pp. 299–303. Springer, Singapore (2020)
9. Japan International Cooperation Agency (JICA): The Master plan & feasibility study
on the establishment of an ASEAN RO-RO shipping Network and short sea shipping, ASEAN/JICA. https://www.asean.org/wpcontent/uploads/images/2013/economic/transp
ort/EIJR13069_FR_Main_vol2.pdf (2013). Accessed 18 Nov 2019
10. Zakaria A., Arof A.M., Khabir A.: Instruments used in short sea shipping research between
2002 and 2019. IJTEE 9(3), 2278–3075 (2020)
A. Zakaria et al.
3.6 Conclusion
In conclusion, in order to maintain the successful Ro-Ro operations at Port Klang,
there are several factors that need to be taken into account such as delivering an
adequate cargo handling financial management and delivering the best service quality
to improve the port efficiency. Ultimately, most of the expert respondents agreed
the statements of “a good cargo handling practices” are necessary to ensure the
sustainability of Ro-Ro operations”.
Last but not least, further research is a necessity to explore from the other perspective rather than experts’ judgment. For instance, customer perspectives and opinions
also play the important role to measure the quality of Ro-Ro operations services
towards the successful for Ro-Ro operations [8]. This is because customers and
passengers are the reasons why efficiency and smoothness of the Ro-Ro operations
are essential [8].
Acknowledgements The gratitute of the author is for the involvement of the expert respondents at
Port Klang, Malaysia. The gratitude also for the Universiti Kuala Lumpur, Malaysian Institute of
Marine Engineering Technology for providing a favorable environment to conduct this research.
References
1. Arof A. M., Nair R.: The identification of key success factors for interstate Ro-Ro short sea
shipping in Brunei-Indonesia-Malaysia-Philippines: A Delphi approach. IJSTL 9(3), 261–279
(2017)
2. Arof A. M., Nair R.: Key factors for a feasible Ro-Ro short sea shipping operation in Bimp-Eaga
Sub-Region. IMC 21, 159 (2014)
3. Avella J.R.: Delphi panels: Research design, procedures, advantages, and challenges. IJDS
11(1), 305–321 (2016)
4. Sejarah Latar Belakang. Official website Klang port authority. https://www.pka.gov.my/
index.php/en/about-us/port-klangauthority/background. Klang port authority (PKA) (2019).
Accessed 1 Nov 2019
5. Rowe G., Wright G.: The Delphi technique as a forecasting tool: Issues and analysis. IJF 15(4),
353–375 (1999)
6. Raunek K.: The Roll on- Roll off ship, The journal of marine in sight.https://www.marineins
ight.com/types-of-ships/what-are-ro-ro-ships/ (2019). Accessed 1 Nov 2019
7. Zakaria A., Majri Y., Ayub A., Shafiee R.: Key factor for successful Roll-on Roll-off
(Ro-Ro) operation: A Delphi technique at Langkawi Terminal, Kedah. Retrieval Number:
B9032129219/2019©BEIESP. http://www.doi.org/10.35940/ijitee.B9032.129219
8. Zakaria A., Arof A.M., Ishak I.C. et al.: Ro-Ro port facilities toward customer satisfaction: Evidence from Kuala Perlis terminal, Perlis, Malaysia. In Advancement in Emerging
Technologies and Engineering Applications, 1st edn., pp. 299–303. Springer, Singapore (2020)
9. Japan International Cooperation Agency (JICA): The Master plan & feasibility study
on the establishment of an ASEAN RO-RO shipping Network and short sea shipping, ASEAN/JICA. https://www.asean.org/wpcontent/uploads/images/2013/economic/transp
ort/EIJR13069_FR_Main_vol2.pdf (2013). Accessed 18 Nov 2019
10. Zakaria A., Arof A.M., Khabir A.: Instruments used in short sea shipping research between
2002 and 2019. IJTEE 9(3), 2278–3075 (2020)