Chapter 3
The Commercial Success Factor Towards
Ro-Ro Operation at Port Klang, Malaysia
Amayrol Zakaria, Aminuddin Md Arof, and Bisiakri Mohamed Khalifa
Abstract Ro-Ro ships are a specialized form of sea freight transportation. The
combination between different types of cargo that are transported together with
Ro-Ro ship leads its service to be one of the highest competitors in the industry.
Despite providing a door-to-door service, there are a number of advantages that
Ro-Ro provides such as the most known one of these advantages is the speed of
charging and discharging cargoes. Mainly, the intention of this research is to investigate the influence of commercial success factor towards Ro-Ro operation at the
Port Klang, Malaysia. Basically, this study employed the Delphi technique to obtain
the concrete and solid data from the respondents. An interview supported by welldesigned seven Likert scale questionnaires was disseminated to the seven expert
respondents involved by the top management level of Port Klang and local Ro-Ro
companies. The finding revealed that the commercial success factor has a significant
relationship toward Ro-Ro operation at Port Klang, Malaysia.
Keywords Ro-Ro operation · Safety · Cargoes · Delphi technique · Door-to-door
service
3.1 Introduction
Port Klang is a Malaysian port that is located in the western coastal area of Malaysia,
established in 1945, and it is considered as the number one port in Malaysia and
A. Zakaria (B) · A. M. Arof · B. M. Khalifa
Malaysian Institute of Marine Engineering Technology,
Universiti Kuala Lumpur, Lumut, Perak, Malaysia
e-mail: amayrol@unikl.edu.my
A. M. Arof
e-mail: aminuddin@unikl.edu.my
B. M. Khalifa
e-mail: khalifa.fsh@gmail.com
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
A. Ismail et al. (eds.), Advanced Engineering for Processes and Technologies II,
Advanced Structured Materials 147,
https://doi.org/10.1007/978-3-030-67307-9_3
23
The Commercial Success Factor Towards
Ro-Ro Operation at Port Klang, Malaysia
Amayrol Zakaria, Aminuddin Md Arof, and Bisiakri Mohamed Khalifa
Abstract Ro-Ro ships are a specialized form of sea freight transportation. The
combination between different types of cargo that are transported together with
Ro-Ro ship leads its service to be one of the highest competitors in the industry.
Despite providing a door-to-door service, there are a number of advantages that
Ro-Ro provides such as the most known one of these advantages is the speed of
charging and discharging cargoes. Mainly, the intention of this research is to investigate the influence of commercial success factor towards Ro-Ro operation at the
Port Klang, Malaysia. Basically, this study employed the Delphi technique to obtain
the concrete and solid data from the respondents. An interview supported by welldesigned seven Likert scale questionnaires was disseminated to the seven expert
respondents involved by the top management level of Port Klang and local Ro-Ro
companies. The finding revealed that the commercial success factor has a significant
relationship toward Ro-Ro operation at Port Klang, Malaysia.
Keywords Ro-Ro operation · Safety · Cargoes · Delphi technique · Door-to-door
service
3.1 Introduction
Port Klang is a Malaysian port that is located in the western coastal area of Malaysia,
established in 1945, and it is considered as the number one port in Malaysia and
A. Zakaria (B) · A. M. Arof · B. M. Khalifa
Malaysian Institute of Marine Engineering Technology,
Universiti Kuala Lumpur, Lumut, Perak, Malaysia
e-mail: amayrol@unikl.edu.my
A. M. Arof
e-mail: aminuddin@unikl.edu.my
B. M. Khalifa
e-mail: khalifa.fsh@gmail.com
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
A. Ismail et al. (eds.), Advanced Engineering for Processes and Technologies II,
Advanced Structured Materials 147,
https://doi.org/10.1007/978-3-030-67307-9_3
23