2 The Determinants for Successful Ferry Operation …
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References
1. Avella J.R.: Delphi panels: research design, procedures, advantages, and challenges. IJDS
11(1), 305–321 (2016)
2. Aziz A., Mohamad J.: Urban public transport in Penang: Some policy considerations. EASTS
9, 1–19 (2013)
3. Basyir M.: Penang Ferry malfunctions for the second time this month. https://www.nst.
com.my/news/nation/2018/07/393877/penang-ferrymalfunctions-second-time-month (2018).
Accessed 1 Dec 2019
4. Bernama: Penang ferry service worsening. http://english.astroawani.com/malaysianews/pen
ang-ferry-service-worsening-117821 (2016). Accessed 15 Dec 2019
5. Rowe G., Wright G.: The Delphi technique as a forecasting tool: issues and analysis. IJF, 15(4),
353–375 (1999)
6. García-Milá S.: Espo code of good practices for cruise and Ferry Ports. https://www.espo.be/
media/espopublications/ESPO%20Code%20of%20Good%20Practices%20for%20Cruise%
20and%20Ferry.pdf (2016). Accessed 1 Nov 2019
7. Seng A.T.: History behind Penang’s popular Ferry service. Unveiled. https://www.nst.com.
my/lifestyle/sundayvibes/2018/09/414239/history-behind-penangs-popular-ferry-service-unv
eiled (2018). Accessed 1 Dec 2019
8. Zakaria A., Nasir M.F.F.M., Nasir N.A. et al.: A study on passenger satisfaction towards Ferry
service operated at Kuala Perlis. Marine Frontier@Unikl Mimet 9(1), 2180–4907 (2018)
9. Penang Port Authority (PPA): Sejarah Latar Belakang. Official Website Penang Port Authority.
23 Mar. 2019. Web. (2019). Accessed 17 Dec 2019
10. Zakaria A., Arof A.M., Ishak I.C. et al.: Ro-Ro port facilities toward customer satisfaction: Evidence from Kuala Perlis terminal, Perlis, Malaysia. In Advancement in emerging
Technologies and engineering applications, 1st edn., pp. 299–303. Springer, Singapore (2020)
21
References
1. Avella J.R.: Delphi panels: research design, procedures, advantages, and challenges. IJDS
11(1), 305–321 (2016)
2. Aziz A., Mohamad J.: Urban public transport in Penang: Some policy considerations. EASTS
9, 1–19 (2013)
3. Basyir M.: Penang Ferry malfunctions for the second time this month. https://www.nst.
com.my/news/nation/2018/07/393877/penang-ferrymalfunctions-second-time-month (2018).
Accessed 1 Dec 2019
4. Bernama: Penang ferry service worsening. http://english.astroawani.com/malaysianews/pen
ang-ferry-service-worsening-117821 (2016). Accessed 15 Dec 2019
5. Rowe G., Wright G.: The Delphi technique as a forecasting tool: issues and analysis. IJF, 15(4),
353–375 (1999)
6. García-Milá S.: Espo code of good practices for cruise and Ferry Ports. https://www.espo.be/
media/espopublications/ESPO%20Code%20of%20Good%20Practices%20for%20Cruise%
20and%20Ferry.pdf (2016). Accessed 1 Nov 2019
7. Seng A.T.: History behind Penang’s popular Ferry service. Unveiled. https://www.nst.com.
my/lifestyle/sundayvibes/2018/09/414239/history-behind-penangs-popular-ferry-service-unv
eiled (2018). Accessed 1 Dec 2019
8. Zakaria A., Nasir M.F.F.M., Nasir N.A. et al.: A study on passenger satisfaction towards Ferry
service operated at Kuala Perlis. Marine Frontier@Unikl Mimet 9(1), 2180–4907 (2018)
9. Penang Port Authority (PPA): Sejarah Latar Belakang. Official Website Penang Port Authority.
23 Mar. 2019. Web. (2019). Accessed 17 Dec 2019
10. Zakaria A., Arof A.M., Ishak I.C. et al.: Ro-Ro port facilities toward customer satisfaction: Evidence from Kuala Perlis terminal, Perlis, Malaysia. In Advancement in emerging
Technologies and engineering applications, 1st edn., pp. 299–303. Springer, Singapore (2020)