16
A. Zakaria et al.
The Delphi technique typically includes at least two rounds of experts answering
questions and giving justification for their answers by providing the opportunity
between rounds for changes and revisions. It is argued by [1] where Delphi was
employed with concession of experts’ opinion when there is a necessity to provide a
judgment to address an explicit problem. Thus, Delphi is employed to reach superior
decision making [1].
2.2.2 Ferry Operation
Reference [8] revealed that the ultimate purpose of a ferry operation is to allow the
passengers to reach the destination as fast as possible while providing the smoothest
and affordable way to embark or disembark. Then, the port also must have sufficient
intermodal links. Basically, the main reason for the utilization of ferry passenger
vessel is to avoid congestion. The ferry operation in Penang port enables the passengers or travelers to reach their main activities or daily activities such as work, welfare,
education and shopping easily and in a safe manner.
2.3 Research Methodology
2.3.1 Population and Sampling
This research was to be conducted at the Penang port. This research was focused on
gathering information data in selected samples from the population at Penang port.
The researcher utilized the purposive sampling method. For this research, only seven
expert respondents with adequate experience were selected from the total population.
This purposive sampling method technique is used to ensure that only respondents
with adequate knowledge on the ferry operation are interviewed and surveyed to
obtain their feedback.
2.3.2 Primary Data
A set of seven Likert scale questionnaire is used as a primary research method to
enable data collection during the survey. Questionnaire survey will be done to acquire
the information directly from the respondents. These questionnaires are divided into
two categories which are open-ended and close-ended questions.
A. Zakaria et al.
The Delphi technique typically includes at least two rounds of experts answering
questions and giving justification for their answers by providing the opportunity
between rounds for changes and revisions. It is argued by [1] where Delphi was
employed with concession of experts’ opinion when there is a necessity to provide a
judgment to address an explicit problem. Thus, Delphi is employed to reach superior
decision making [1].
2.2.2 Ferry Operation
Reference [8] revealed that the ultimate purpose of a ferry operation is to allow the
passengers to reach the destination as fast as possible while providing the smoothest
and affordable way to embark or disembark. Then, the port also must have sufficient
intermodal links. Basically, the main reason for the utilization of ferry passenger
vessel is to avoid congestion. The ferry operation in Penang port enables the passengers or travelers to reach their main activities or daily activities such as work, welfare,
education and shopping easily and in a safe manner.
2.3 Research Methodology
2.3.1 Population and Sampling
This research was to be conducted at the Penang port. This research was focused on
gathering information data in selected samples from the population at Penang port.
The researcher utilized the purposive sampling method. For this research, only seven
expert respondents with adequate experience were selected from the total population.
This purposive sampling method technique is used to ensure that only respondents
with adequate knowledge on the ferry operation are interviewed and surveyed to
obtain their feedback.
2.3.2 Primary Data
A set of seven Likert scale questionnaire is used as a primary research method to
enable data collection during the survey. Questionnaire survey will be done to acquire
the information directly from the respondents. These questionnaires are divided into
two categories which are open-ended and close-ended questions.