624
M. G. Derenevich et al.
Graph 12 Expression of
pain or discomfort among
the nursing team
0.00
7.50
15.00
Stomach
Hands
Arms
Neck
Back
Head
Legs
Foot
Pain or Discomfort of the
Nursing Team
Graph 13 Expression of
pain or discomfort among
administrative team
0.00
7.50
15.00
Stomach
Foot
Legs
Arms
Hands
Head
Neck
Back
Pain or Discomfort of the
AdministraƟve Team
participatory approach allowed the identification socio-technical factors related to
an ambulatory work system. Another benefit of this method is to enable the creation
of indicators, which are essential to support management and the monitoring of the
progress of improvement actions that may be implemented, through in-depth analysis. Indicators allow a better understanding of the complex sociotechnical scenario
that permeates the public health organization. Problems that may impact both the
well-being of employees and the quality of patient care were correlated. The MA
method brings management and employees closer together, translating their needs
into indicators and correlating the impact of their pain, discomfort and dissatisfaction
on productivity.