Macroergonomics as a Way for Social Responsibility…
615
The agility of the support sectors directly impacts medical care, and the way to
receive and care for patients impacts the care satisfaction indicators.
4 Results
At the first phase, researchers explained employees about the intervention, and they
agreed and signed the term of research participation. The results of the application
of the MA phase 2, showed that employees like what they do and that they understand their work as a way to help patients. This point of view is part of the culture
transmitted by the middle management. Information from the interviews was tabulated and provided information for the development of the questionnaires for the next
step of MA. Those questionnaires were applied to all 24 workers. Final results of
each EDI/construct were obtained from the average rating of the 24 employees. It is
observed, on Fraphics 1 and 2, that the Workstation (Biomechanics) construct has a
higher priority for the workers that interviewed six employees provided information
for the development of the questionnaires for the next phase.
When analyzing the results on workstation satisfaction (Graph. 3 and 4), it is
observed that employees are dissatisfied with the quality of the hardware and software
they use to perform their work. The problem is external to the clinic, as SUS has
different platforms for each type of request, and these platforms do not interact
with each other. During informal conversations, workers revealed that as there are
several interfaces, it is difficult to learn to use each one of them, which generates
errors in their daily activities. According to the management, a digital interface
for communication between these platforms would be implemented, improving the
workers’ performance and satisfaction.
0.0
7.5
15.0
Enterprise
OrganizaƟon
Environment
WorkstaƟon
SaƟsfacƟon and Importance of Constructs
Importance
SaƟsfacƟon
Graph 1 Relation between satisfaction and importance of the analyzed sector
615
The agility of the support sectors directly impacts medical care, and the way to
receive and care for patients impacts the care satisfaction indicators.
4 Results
At the first phase, researchers explained employees about the intervention, and they
agreed and signed the term of research participation. The results of the application
of the MA phase 2, showed that employees like what they do and that they understand their work as a way to help patients. This point of view is part of the culture
transmitted by the middle management. Information from the interviews was tabulated and provided information for the development of the questionnaires for the next
step of MA. Those questionnaires were applied to all 24 workers. Final results of
each EDI/construct were obtained from the average rating of the 24 employees. It is
observed, on Fraphics 1 and 2, that the Workstation (Biomechanics) construct has a
higher priority for the workers that interviewed six employees provided information
for the development of the questionnaires for the next phase.
When analyzing the results on workstation satisfaction (Graph. 3 and 4), it is
observed that employees are dissatisfied with the quality of the hardware and software
they use to perform their work. The problem is external to the clinic, as SUS has
different platforms for each type of request, and these platforms do not interact
with each other. During informal conversations, workers revealed that as there are
several interfaces, it is difficult to learn to use each one of them, which generates
errors in their daily activities. According to the management, a digital interface
for communication between these platforms would be implemented, improving the
workers’ performance and satisfaction.
0.0
7.5
15.0
Enterprise
OrganizaƟon
Environment
WorkstaƟon
SaƟsfacƟon and Importance of Constructs
Importance
SaƟsfacƟon
Graph 1 Relation between satisfaction and importance of the analyzed sector