588
L. de O. M. Leite et al.
Social Responsibility Themes
Organizational
governance
Human
rights
Working
practices
Environment Loyal
operating
practices
Consumer
issues
Community
involvement
and
development
Macroergonomics
Environment
Biomechanical
Cognitive
Organization
of Work
Risk
Enterprise
External
factors
Personal
factors
Fig. 2 Relations between macroergonomics and social responsibility for the Billing sector. Source
The authors
it is not possible so with the interviews conducted and in the questionnaires applied
if these topics were addressed.
It is also noted that some intersections between social responsibility themes and
the internal, external and personal aspects of macroergonomics were not indicated
because they were not considered in the interviews and/or questionnaires applied in
the Billing sector. However, these intersections cannot be considered non-existent
for the entire organization.
It is observed that, although two themes of Social Responsibility are not present
in the case study, the three objectives of Sustainable Development are contemplated. The environmental objective is represented by the existence of the relationship
between the theme “environment” of SR and the construct Environment of macroergonomics. The economic objective is present in the intersections between “human
rights” and external factors and, “community involvement and development” and
personal factors. The social objective is contemplated in the intersections between
“organizational governance” and the construct Organization of Work and external
factors, between the theme “human rights” and external and personal factors, between
“work practices” and the abcore constructs.
5 Conclusion
The search for the alignment of available resources and the needs of organizations in
the context to which they are inserted, requires that surveys and research be carried
out regarding the objectives of organizations and how best to conduct their activities
in order to achieve, in addition to gains for stakeholders, to promote Sustainable
Development.
For the Sustainable Development of organizations, the joint analysis of Social
Responsibility with ergonomics and its intersections is in line with the objective
L. de O. M. Leite et al.
Social Responsibility Themes
Organizational
governance
Human
rights
Working
practices
Environment Loyal
operating
practices
Consumer
issues
Community
involvement
and
development
Macroergonomics
Environment
Biomechanical
Cognitive
Organization
of Work
Risk
Enterprise
External
factors
Personal
factors
Fig. 2 Relations between macroergonomics and social responsibility for the Billing sector. Source
The authors
it is not possible so with the interviews conducted and in the questionnaires applied
if these topics were addressed.
It is also noted that some intersections between social responsibility themes and
the internal, external and personal aspects of macroergonomics were not indicated
because they were not considered in the interviews and/or questionnaires applied in
the Billing sector. However, these intersections cannot be considered non-existent
for the entire organization.
It is observed that, although two themes of Social Responsibility are not present
in the case study, the three objectives of Sustainable Development are contemplated. The environmental objective is represented by the existence of the relationship
between the theme “environment” of SR and the construct Environment of macroergonomics. The economic objective is present in the intersections between “human
rights” and external factors and, “community involvement and development” and
personal factors. The social objective is contemplated in the intersections between
“organizational governance” and the construct Organization of Work and external
factors, between the theme “human rights” and external and personal factors, between
“work practices” and the abcore constructs.
5 Conclusion
The search for the alignment of available resources and the needs of organizations in
the context to which they are inserted, requires that surveys and research be carried
out regarding the objectives of organizations and how best to conduct their activities
in order to achieve, in addition to gains for stakeholders, to promote Sustainable
Development.
For the Sustainable Development of organizations, the joint analysis of Social
Responsibility with ergonomics and its intersections is in line with the objective