A Theoretical Framework Between Corporate Social …
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proactively participating, job creation and training of community-owned professionals, support for technological development and access to information and
communication technologies, wealth generation and income in the community, assistance in health promotion and maintenance, investment of organizational resources
to improve social aspects; for external factors the involvement of the community with
the organization by proactively participating, promotion and preservation of education and community culture, generation of employment and training of professionals
belonging to the community, support for technological development and access to
information and communication technologies, generation of wealth and income in
the community, assistance in promoting and health maintenance and, for personal
factors, the generation of employment and training of professionals belonging to the
community.
It is understood that thes themes help in the establishment of organizational priorities so that the organization aligns its objectives with the needs and expectations
of society and the environment for achieving Sustainable Development. Thus, the
proposed model contemplates the intersection between all themes of Social Responsibility and the characteristics of macroergonomics, it is understood that the model
achieves its objective of intersections between the two disciplines and contributes to
Sustainable Development.
4.2 Application of the Theoretical Scheme
The model presented in Fig. 1 was applied in the case study of Sasaki and Leite (2018)
for its validation. The case study included the Billing sector of a Brazilian University
Hospital. The sector in question has 19 employees who account for hospital accounts
so that sufficient financial resources are raised for the maintenance of the hospital.
In view of this, the work performed by workers is very stressful, requires a lot of
responsibility and attention due to the realization of accounts is carried out by workers
working in an office environment.
In the case study, the Macroergonomic Analysis of Work (MAW) method was
applied, obtaining data on the perception of workers in the sector in relation to the
tasks they perform, the environment and the post in which they work, to the organization (hospital), the risks that are exposed and the functioning of the organization
in general. To obtain information related to the students’ vision, interviews were
conducted and questionnaires were applied. Thus, with macroergonomics application, internal factors (EBCORE), external factors and personal factors were considered as information for filling the matrix of the theoretical model. Figure 2 presents
the relationships between macroergonomics and social responsibility themes for the
Billing sector (with the ✓symbol).
According to Fig. 2 it can be noted that for the case study in question the themes
“loyal practices of operation” and “consumer issues” were not considered. This fact
occurs by the case study having been applied with a sample of workers from only one
sector of the hospital, not involving management and high management posts, and
587
proactively participating, job creation and training of community-owned professionals, support for technological development and access to information and
communication technologies, wealth generation and income in the community, assistance in health promotion and maintenance, investment of organizational resources
to improve social aspects; for external factors the involvement of the community with
the organization by proactively participating, promotion and preservation of education and community culture, generation of employment and training of professionals
belonging to the community, support for technological development and access to
information and communication technologies, generation of wealth and income in
the community, assistance in promoting and health maintenance and, for personal
factors, the generation of employment and training of professionals belonging to the
community.
It is understood that thes themes help in the establishment of organizational priorities so that the organization aligns its objectives with the needs and expectations
of society and the environment for achieving Sustainable Development. Thus, the
proposed model contemplates the intersection between all themes of Social Responsibility and the characteristics of macroergonomics, it is understood that the model
achieves its objective of intersections between the two disciplines and contributes to
Sustainable Development.
4.2 Application of the Theoretical Scheme
The model presented in Fig. 1 was applied in the case study of Sasaki and Leite (2018)
for its validation. The case study included the Billing sector of a Brazilian University
Hospital. The sector in question has 19 employees who account for hospital accounts
so that sufficient financial resources are raised for the maintenance of the hospital.
In view of this, the work performed by workers is very stressful, requires a lot of
responsibility and attention due to the realization of accounts is carried out by workers
working in an office environment.
In the case study, the Macroergonomic Analysis of Work (MAW) method was
applied, obtaining data on the perception of workers in the sector in relation to the
tasks they perform, the environment and the post in which they work, to the organization (hospital), the risks that are exposed and the functioning of the organization
in general. To obtain information related to the students’ vision, interviews were
conducted and questionnaires were applied. Thus, with macroergonomics application, internal factors (EBCORE), external factors and personal factors were considered as information for filling the matrix of the theoretical model. Figure 2 presents
the relationships between macroergonomics and social responsibility themes for the
Billing sector (with the ✓symbol).
According to Fig. 2 it can be noted that for the case study in question the themes
“loyal practices of operation” and “consumer issues” were not considered. This fact
occurs by the case study having been applied with a sample of workers from only one
sector of the hospital, not involving management and high management posts, and