586
L. de O. M. Leite et al.
which it is part. Then Fig. 1 presents the construção of a theoretical scheme that relates
the themes of Social Responsibility with the characteristics of macroergonomy and
the EBCORE constructs, in which existing relationships are marked.
The questions defined by Norm NBR 16001:2012 were considered for the existence of the intersection between the themes of SR and the characteristics of macroergonomy. The subject was related to each theme, which questions will be observed
for each characteristic of macroergonomy.
For the theme “organizational governance” the working organization was related
to the Organization of Work construct the issue of people who will make governance,
for the construct Enterprise the context construct in which the company is inserted
and, for external factors also the context in which the company is inserted.
The theme “human rights” can be related to the construct of the Organization
of Work on the issue fundamental rights at work, with the construction Risk on
the issue situations of risk to human rights, the construct Enterprise in the issue of
legal and non-legal complicity should be addressed, with external factors in the issue
economic, social and cultural rights and, with personal factors in the issue prohibiting
discrimination and participation and inclusion of vulnerable groups.
Relationships between the theme “working practices” and the constructs Environment, Biomechanical, Cognitive and Risk can be made on the issue of safety and
health at work, with the construct Organization of Work the issue of employment and
relationships at work, with the construct of the issues working conditions and social
protection, human development and training in the workplace and, with external
factors the issues working conditions and social protection and social dialogue.
The theme “environment” has relations with the constructs Environment and
Enterprise and external factors in the issues pollution prevention, sustainable use of
resources, mitigation and adaptation to climate change, protection of the environment
and biodiversity and restoration of natural environments.
It is also possible to make relationships between the theme “loyal practices of
operation” and the construct Organization of Work in the issue of promoting social
responsibility in the value chain, and the Construct Enterprise on the issues responsible political involvement, fair competition, promotion of social responsibility in the
value chain and, external factors in issues responsible political involvement, loyal
competition, promotion of social responsibility in the value chain and respect for the
right of property.
With the theme “consumer issues” are considered relationships with the Enterprise
construct for loyal marketing issues, factual and non-biased information and fair
contractual practices, protection of consumer safety and health, customer service
and support and solution of complaints and controversies, protection and privacy of
consumer data and, with external factors in consumer safety and health protection
issues, sustainable consumption, care and support to the consumer consumer and
solution of complaints and controversies, protection and privacy of consumer data,
access to essential services, education and awareness.
For the theme “Community involvement and development” the issue of community involvement with the organization was related to the Enterprise construct by
L. de O. M. Leite et al.
which it is part. Then Fig. 1 presents the construção of a theoretical scheme that relates
the themes of Social Responsibility with the characteristics of macroergonomy and
the EBCORE constructs, in which existing relationships are marked.
The questions defined by Norm NBR 16001:2012 were considered for the existence of the intersection between the themes of SR and the characteristics of macroergonomy. The subject was related to each theme, which questions will be observed
for each characteristic of macroergonomy.
For the theme “organizational governance” the working organization was related
to the Organization of Work construct the issue of people who will make governance,
for the construct Enterprise the context construct in which the company is inserted
and, for external factors also the context in which the company is inserted.
The theme “human rights” can be related to the construct of the Organization
of Work on the issue fundamental rights at work, with the construction Risk on
the issue situations of risk to human rights, the construct Enterprise in the issue of
legal and non-legal complicity should be addressed, with external factors in the issue
economic, social and cultural rights and, with personal factors in the issue prohibiting
discrimination and participation and inclusion of vulnerable groups.
Relationships between the theme “working practices” and the constructs Environment, Biomechanical, Cognitive and Risk can be made on the issue of safety and
health at work, with the construct Organization of Work the issue of employment and
relationships at work, with the construct of the issues working conditions and social
protection, human development and training in the workplace and, with external
factors the issues working conditions and social protection and social dialogue.
The theme “environment” has relations with the constructs Environment and
Enterprise and external factors in the issues pollution prevention, sustainable use of
resources, mitigation and adaptation to climate change, protection of the environment
and biodiversity and restoration of natural environments.
It is also possible to make relationships between the theme “loyal practices of
operation” and the construct Organization of Work in the issue of promoting social
responsibility in the value chain, and the Construct Enterprise on the issues responsible political involvement, fair competition, promotion of social responsibility in the
value chain and, external factors in issues responsible political involvement, loyal
competition, promotion of social responsibility in the value chain and respect for the
right of property.
With the theme “consumer issues” are considered relationships with the Enterprise
construct for loyal marketing issues, factual and non-biased information and fair
contractual practices, protection of consumer safety and health, customer service
and support and solution of complaints and controversies, protection and privacy of
consumer data and, with external factors in consumer safety and health protection
issues, sustainable consumption, care and support to the consumer consumer and
solution of complaints and controversies, protection and privacy of consumer data,
access to essential services, education and awareness.
For the theme “Community involvement and development” the issue of community involvement with the organization was related to the Enterprise construct by