Questions
I Questions
(1) How are the basic and applied sides of quality related?
(2) Why does accomplishing quality always involve some comparison?
(3) Comment in detail on the tabulated data in Boxes 8.1 and 8.2.
339
(4) What are the references used to establish, in broad terms, the quality of an
entity?
(5) What tools are used to establish quality? Are they all the same?
(6) What constitutes "leadership" in the context of quality? How is its
establishment influenced by the so-called "human factor"?
(7) Define some qualitative and quantitative indicators for the quality of a
product (e.g. wine) and/or service (e.g. a restaurant).
(8) Why can a situation where the quality perceived is greater than that expected (by the client) be unfavourable to the body that supplies the product
or service?
(9) How can "total quality" be defined?
(10) Distinguish external quality from internal quality and establish their
mutual relationships via specific examples such as a fish farm, a governmental environmental agency, an analytical laboratory and various others.
(11) What are "quality compromises"? Give typical examples from various fields.
(12) What are the cornerstones of the quality structure of an entity?
(13) What activities are used to inspect Quality Control activities?
(14) Justify some of the benefits gained by a body as a result of implementing
quality systems.
(15) Why are quality systems not an objective per se?
(16) Provide a generic answer to the basic questions that arise from the Analytical Chemistry-Quality binomial (Fig. 8.5).
(17) Which Quality Assurance elements examine consistency between the information produced and that expected in the context of the analytical
problem?
(18) Distinguish between external and internal corrective actions within the
framework of Quality Assurance.
(19) Explain the twofold examination of the results required in the context of
Quality Assurance.
(20) Which Quality Assurance elements examine the analytical laboratory?
(21) Comment on the cyclic nature of Quality Assurance activities in the analytical chemical domain.
(22) On what types of quality does quality of analytical results rest? On what
does quality of the analytical process?
(23) What are the elements of analytical quality?
(24) Systematically compare an analytical laboratory and a production factory
in terms of raw materials, systems, intermediate products, finished products, clients, etc.
(25) Why do standards influence quality systems as applied to the analytical
laboratory?
I Questions
(1) How are the basic and applied sides of quality related?
(2) Why does accomplishing quality always involve some comparison?
(3) Comment in detail on the tabulated data in Boxes 8.1 and 8.2.
339
(4) What are the references used to establish, in broad terms, the quality of an
entity?
(5) What tools are used to establish quality? Are they all the same?
(6) What constitutes "leadership" in the context of quality? How is its
establishment influenced by the so-called "human factor"?
(7) Define some qualitative and quantitative indicators for the quality of a
product (e.g. wine) and/or service (e.g. a restaurant).
(8) Why can a situation where the quality perceived is greater than that expected (by the client) be unfavourable to the body that supplies the product
or service?
(9) How can "total quality" be defined?
(10) Distinguish external quality from internal quality and establish their
mutual relationships via specific examples such as a fish farm, a governmental environmental agency, an analytical laboratory and various others.
(11) What are "quality compromises"? Give typical examples from various fields.
(12) What are the cornerstones of the quality structure of an entity?
(13) What activities are used to inspect Quality Control activities?
(14) Justify some of the benefits gained by a body as a result of implementing
quality systems.
(15) Why are quality systems not an objective per se?
(16) Provide a generic answer to the basic questions that arise from the Analytical Chemistry-Quality binomial (Fig. 8.5).
(17) Which Quality Assurance elements examine consistency between the information produced and that expected in the context of the analytical
problem?
(18) Distinguish between external and internal corrective actions within the
framework of Quality Assurance.
(19) Explain the twofold examination of the results required in the context of
Quality Assurance.
(20) Which Quality Assurance elements examine the analytical laboratory?
(21) Comment on the cyclic nature of Quality Assurance activities in the analytical chemical domain.
(22) On what types of quality does quality of analytical results rest? On what
does quality of the analytical process?
(23) What are the elements of analytical quality?
(24) Systematically compare an analytical laboratory and a production factory
in terms of raw materials, systems, intermediate products, finished products, clients, etc.
(25) Why do standards influence quality systems as applied to the analytical
laboratory?