At first it was confusing, but then figured it out. I don’t know, like I don’t know exactly how it’s
confusing but like, it was like, it, it was new, …
Yeah randomly it signed me out the other day like it was signed in for like a good few weeks
now and I was like thank you. And then it just randomly signed out and I was like damn.
I remember my stuff but it’s just annoying how you would put it in every single time but like I
know that’s for like confidentiality and like some people can’t go on it. But, kinda sucks
sometimes.
The other major theme related to the importance of having a phone. Many of the
youth in the study were experiencing poverty and twenty (17.5%) reported being
homeless. The phones themselves helped youth feel comfortable and connected to
other people. They reported the advantage of having a phone at all. Some examples of
quotes include:
When I didn’t have a phone like I just hate going places and not knowing where I’m going, or
like I don’t know, my anxiety’s really bad.
Then, the phones helped me to not only help myself, but to help others in like emergent
situations… which I had to do a couple weeks ago and had I not gone to the study, like I
wouldn’t have been able to help them so it’s helped in a lot of ways.
Staff identified similar issues using the app in particular the ability to securely
message their clients frequently. Specifically, staff identified the advantages were the
ability to send questionnaires and to set appointments using the app. They discussed
that sometimes youth felt more comfortable to first raise uncomfortable topics by
phone/messaging and this resulted in strengthening the relationship between the youth
and care provider and empowering the youth. Staff supporters also identified the
importance of their clients having a phone at all.
Counts/frequency: Yes (27, 55.1%), No (7, 14.3%), Don't know (13, 26.5%),
Other (2, 4.1%)
Fig. 2. Has the use of the Smartphone and CHR for personal health information improved your
healthcare?
216
C. Forchuk et al.
confusing but like, it was like, it, it was new, …
Yeah randomly it signed me out the other day like it was signed in for like a good few weeks
now and I was like thank you. And then it just randomly signed out and I was like damn.
I remember my stuff but it’s just annoying how you would put it in every single time but like I
know that’s for like confidentiality and like some people can’t go on it. But, kinda sucks
sometimes.
The other major theme related to the importance of having a phone. Many of the
youth in the study were experiencing poverty and twenty (17.5%) reported being
homeless. The phones themselves helped youth feel comfortable and connected to
other people. They reported the advantage of having a phone at all. Some examples of
quotes include:
When I didn’t have a phone like I just hate going places and not knowing where I’m going, or
like I don’t know, my anxiety’s really bad.
Then, the phones helped me to not only help myself, but to help others in like emergent
situations… which I had to do a couple weeks ago and had I not gone to the study, like I
wouldn’t have been able to help them so it’s helped in a lot of ways.
Staff identified similar issues using the app in particular the ability to securely
message their clients frequently. Specifically, staff identified the advantages were the
ability to send questionnaires and to set appointments using the app. They discussed
that sometimes youth felt more comfortable to first raise uncomfortable topics by
phone/messaging and this resulted in strengthening the relationship between the youth
and care provider and empowering the youth. Staff supporters also identified the
importance of their clients having a phone at all.
Counts/frequency: Yes (27, 55.1%), No (7, 14.3%), Don't know (13, 26.5%),
Other (2, 4.1%)
Fig. 2. Has the use of the Smartphone and CHR for personal health information improved your
healthcare?
216
C. Forchuk et al.