a paperless format for things such as completing forms on-line that were sent by the
care provider. Examples of comments include:
I liked doing the little survey thing. Cause like when I’m bored and or like on a bus or
something and I think, need to stop focusing on people, like, probably not staring at me but
staring at me. I’ll go on it. It gives me something to do so, and like it’s helpful to so. I’ll do like
the surveys and questionnaires that pop-up …
Well I mean just yesterday, I was able talk to Dr.(Name), who scheduled an a, an appointment
for Friday, which I found really helpful because I wouldn’t know how to contact her otherwise
The youth also described areas for improvement. They described that they initially
had to take time to figure out the functions. There were several complaints about the
cumbersome log-in process. Although they identified that they understood the log-in
privacy concerns they thought it could still be streamlined. Some examples of quotes
include:
Counts/frequency: 1 - Terrible (3, 6.4%), 2 - Unhappy (1, 2.1%), 3 - Mostly
Dissatisfied (1, 2.1%), 4 - Mixed (4, 8.5%), 5 - Mostly Satisfied (8, 17.0%), 6 -
Pleased (15, 31.9%), 7 - Delighted (15, 31.9%)
Fig. 1. How do you feel about connecting with your care provider using your smartphone?
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