17 Enhancing Frontline Resilience: Transborder Community-Based …
207
17.2.5 Feedback Mechanism
The feedback promoted by the system uses ICT mechanism of helpline number.
The service is known as super receptionist service and is based on Interactive Voice
Service (IVR). The number is Indian and local charges apply which is based on
network. During emergency situations, the lines are opened which promotes twoway communication and encourages people to feedback into the system.
Super Receptionist IVR combines technology with the available tools. The listing
and grouping as an outgoing service is also present along with 24 h incoming service.
ICT technology improvises inductive use of telecom services and appropriate for the
emergency response. As far as monitoring goes, no external resource needs to be
adapted as internal mechanism of recording calls and download the report facility is
available (PGVS 2016) (Fig. 17.3).
17.3 System in a Real World Situation (Case from Village
Somai Gauri)
17.3.1 Background
Village Somai Gauri is situated in Mihinpurwa Block in district Bahraich is around 97
km from district administrative office. The Palihapurawa hamlet situated under this
Gram Panchayat is situated in north-east direction. The Log and Lat of this village
is 27 58 37 N and 81 15 34 East. The total population of this village is 765 (Male
390 and Female 375) with most of them belonging to backward caste. The Gram
Panchayat is located very close to the Ghaghra River that originates from Nepal and
popularly known as Karnali within Nepal. Floods are a regular phenomenon in this
Gram Panchayat which causes widespread devastation to the lives and livelihoods.
The river is constantly changing course and the distance of the River from village,
which used to 6 km some 6–8 years ago, now reduced to less than 1 km. Growing
paddy crop is impossible in these areas due to the heavy flood. Only sugarcane and
corn crops are main agricultural products of these areas which also get affected at
times. The early warning system was initiated in the village on 1 April 2012 for
enhancing the flood resilience of the communities through better coordination and
linkages between upstream and downstream communities.
17.3.2 Local Action by People
The initiative began with engaging people in their self-analysis of existing vulnerability and capacity. A systematic approach called Participatory Vulnerability and
Capacity Assessment (PVCA) were carried out and Task forces at village level and
Village Disaster Management Committee at Gram Panchayat level were formed and
207
17.2.5 Feedback Mechanism
The feedback promoted by the system uses ICT mechanism of helpline number.
The service is known as super receptionist service and is based on Interactive Voice
Service (IVR). The number is Indian and local charges apply which is based on
network. During emergency situations, the lines are opened which promotes twoway communication and encourages people to feedback into the system.
Super Receptionist IVR combines technology with the available tools. The listing
and grouping as an outgoing service is also present along with 24 h incoming service.
ICT technology improvises inductive use of telecom services and appropriate for the
emergency response. As far as monitoring goes, no external resource needs to be
adapted as internal mechanism of recording calls and download the report facility is
available (PGVS 2016) (Fig. 17.3).
17.3 System in a Real World Situation (Case from Village
Somai Gauri)
17.3.1 Background
Village Somai Gauri is situated in Mihinpurwa Block in district Bahraich is around 97
km from district administrative office. The Palihapurawa hamlet situated under this
Gram Panchayat is situated in north-east direction. The Log and Lat of this village
is 27 58 37 N and 81 15 34 East. The total population of this village is 765 (Male
390 and Female 375) with most of them belonging to backward caste. The Gram
Panchayat is located very close to the Ghaghra River that originates from Nepal and
popularly known as Karnali within Nepal. Floods are a regular phenomenon in this
Gram Panchayat which causes widespread devastation to the lives and livelihoods.
The river is constantly changing course and the distance of the River from village,
which used to 6 km some 6–8 years ago, now reduced to less than 1 km. Growing
paddy crop is impossible in these areas due to the heavy flood. Only sugarcane and
corn crops are main agricultural products of these areas which also get affected at
times. The early warning system was initiated in the village on 1 April 2012 for
enhancing the flood resilience of the communities through better coordination and
linkages between upstream and downstream communities.
17.3.2 Local Action by People
The initiative began with engaging people in their self-analysis of existing vulnerability and capacity. A systematic approach called Participatory Vulnerability and
Capacity Assessment (PVCA) were carried out and Task forces at village level and
Village Disaster Management Committee at Gram Panchayat level were formed and