134
F. De Filippi et al.
Fig. 11.2 Crowdmapping reports on the web-based map provided by Ushahidi
which might not always be available. That was an essential element for the implementation of the project in order to achieve social inclusiveness by providing the
possibility to report from any kind of mobile device. Outcomes of data collection
were published to make them accessible to the local authorities. In the meanwhile,
an analysis of data was needed, in order to understand the weak points and to further
discuss with people, and so a plan of activities, such as traditional meetings to transect
walks, was set up (De Filippi et al. 2017a). This process was important to enhance
public participation, involving people from the first to the last step (Fig. 11.3).
Phase 2
The results achieved have been essential to move to the next phase. The MiraMap
platform has been set up in order to answer requests from citizens and stakeholders.
Their positive feedback has been considered as an essential prerequisite to design a
proper governing tool facilitating their effective engagement.
The process expects to involve both citizens and the local administration in a
report process of critical issues as well as positive trends and resources within the
Mirafiori Sud district area, throughout the use of a digital platform made up of a
geo-referenced map combined with a BPM—Business Process Management system
(De Filippi et al. 2016).
The interactive map is used by citizens to report problems and proposals in the
neighbourhood, making them visible to everyone. The BPM is used by the administrative staff to manage the reports and give feedbacks. The map automatically shows
the progress of the administrative process as the workflow proceeds in the BPM, and
it provides citizens and policymakers with a comprehensive view of problems and
opportunities of the neighbourhood (Fig. 11.4).
The regular stakeholder engagement at different stages of the ICTs toolset and
development process helped in specifying and validating necessary and common
F. De Filippi et al.
Fig. 11.2 Crowdmapping reports on the web-based map provided by Ushahidi
which might not always be available. That was an essential element for the implementation of the project in order to achieve social inclusiveness by providing the
possibility to report from any kind of mobile device. Outcomes of data collection
were published to make them accessible to the local authorities. In the meanwhile,
an analysis of data was needed, in order to understand the weak points and to further
discuss with people, and so a plan of activities, such as traditional meetings to transect
walks, was set up (De Filippi et al. 2017a). This process was important to enhance
public participation, involving people from the first to the last step (Fig. 11.3).
Phase 2
The results achieved have been essential to move to the next phase. The MiraMap
platform has been set up in order to answer requests from citizens and stakeholders.
Their positive feedback has been considered as an essential prerequisite to design a
proper governing tool facilitating their effective engagement.
The process expects to involve both citizens and the local administration in a
report process of critical issues as well as positive trends and resources within the
Mirafiori Sud district area, throughout the use of a digital platform made up of a
geo-referenced map combined with a BPM—Business Process Management system
(De Filippi et al. 2016).
The interactive map is used by citizens to report problems and proposals in the
neighbourhood, making them visible to everyone. The BPM is used by the administrative staff to manage the reports and give feedbacks. The map automatically shows
the progress of the administrative process as the workflow proceeds in the BPM, and
it provides citizens and policymakers with a comprehensive view of problems and
opportunities of the neighbourhood (Fig. 11.4).
The regular stakeholder engagement at different stages of the ICTs toolset and
development process helped in specifying and validating necessary and common