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F. De Filippi et al.
which allows an easy crowdsourcing of data and the total transparency of their
diffusion (Hagen 2011). Ushahidi is nowadays used as a prototype and an example
of something that could be done by matching information generated from citizens’
reports, media and NGOs into a geographical map.
Finally, map-based services have been used to push the attention at problems or
things that have to be changed in the cities. This generation of services has only
indirectly involved Local Authorities, since interaction with the platform on the
Institution’s side is not allowed. It is worth mentioning Infalia—Improve My City
and FixMyStreet where problems are reported on a map in order to be addressed by
the local Council, but not directly managed. Another example is Changify platform
(www.changify.org), which particularly focuses on people who wish to share things
they love or would like to see changed in their neighbourhood.
Current online neighbourhood portals are, therefore, primarily directed towards
strengthening community life with help of online technologies, thereby engaging
citizens to communicate and discuss any issue of interest.
Considering MiraMap functionalities, it can be included within this third generation of technologies as well as FixMyStreet and Improve My City, but differently from
them, it focuses also on the propositive part of citizens, who can report proposals
and positive aspects of their neighbourhood. It aims at further increasing engagement and at promoting co-production of services by means of the social networking
functionalities (Kingston 2007).
11.4 From a Pilot to a Governing Tool: A Case Study
in Torino (Italy)
As mentioned in the Introduction, the case study in Torino has been developed in two
phases: first, the application of participation techniques on a simplified prototype
(Crowdmapping Mirafiori Sud/CMMS) and, second, the development of a more
sophisticated IT solution (MiraMap).
The first phase carried out in 2013 in a bound and determined area of the Mirafiori
Sud district, has been addressed to investigate if the use of the ICTs could be a means
to foster social inclusion.
The second phase, in 2015, implemented in the same reference context but in a
wider geographical area, develops a more structured approach both in terms of IT
system and governance model. The participatory approach developed during the first
phase has been essential to validate and to foster technological benefits.
F. De Filippi et al.
which allows an easy crowdsourcing of data and the total transparency of their
diffusion (Hagen 2011). Ushahidi is nowadays used as a prototype and an example
of something that could be done by matching information generated from citizens’
reports, media and NGOs into a geographical map.
Finally, map-based services have been used to push the attention at problems or
things that have to be changed in the cities. This generation of services has only
indirectly involved Local Authorities, since interaction with the platform on the
Institution’s side is not allowed. It is worth mentioning Infalia—Improve My City
and FixMyStreet where problems are reported on a map in order to be addressed by
the local Council, but not directly managed. Another example is Changify platform
(www.changify.org), which particularly focuses on people who wish to share things
they love or would like to see changed in their neighbourhood.
Current online neighbourhood portals are, therefore, primarily directed towards
strengthening community life with help of online technologies, thereby engaging
citizens to communicate and discuss any issue of interest.
Considering MiraMap functionalities, it can be included within this third generation of technologies as well as FixMyStreet and Improve My City, but differently from
them, it focuses also on the propositive part of citizens, who can report proposals
and positive aspects of their neighbourhood. It aims at further increasing engagement and at promoting co-production of services by means of the social networking
functionalities (Kingston 2007).
11.4 From a Pilot to a Governing Tool: A Case Study
in Torino (Italy)
As mentioned in the Introduction, the case study in Torino has been developed in two
phases: first, the application of participation techniques on a simplified prototype
(Crowdmapping Mirafiori Sud/CMMS) and, second, the development of a more
sophisticated IT solution (MiraMap).
The first phase carried out in 2013 in a bound and determined area of the Mirafiori
Sud district, has been addressed to investigate if the use of the ICTs could be a means
to foster social inclusion.
The second phase, in 2015, implemented in the same reference context but in a
wider geographical area, develops a more structured approach both in terms of IT
system and governance model. The participatory approach developed during the first
phase has been essential to validate and to foster technological benefits.