176
Sensemaking in Safety Critical and Complex Situations
FIGURE 11.2 The user-centred design process.
FIGURE 11.3 The double diamond model.
in order to advice: What is known? How can we reach our aim? The critical stereotype is advocating for positive change and triggering innovation by questioning:
Is this the right aim? Why? The constructivist stereotype is a negotiator, aiming
for shared insights and efforts: Who are stakeholders and priorities? How can we
collaborate? Early on, one might feel the need to be more critical and exploratory
in order to better frame the problem. There is not a single right way, model or
approach to do UCD.
ucD methoDS anD techniqueS
There is a wide and e ver-growing range of UCD methods, and it takes experience
and reflection to choose the “ right” one at each step. The next sections outline some
Sensemaking in Safety Critical and Complex Situations
FIGURE 11.2 The user-centred design process.
FIGURE 11.3 The double diamond model.
in order to advice: What is known? How can we reach our aim? The critical stereotype is advocating for positive change and triggering innovation by questioning:
Is this the right aim? Why? The constructivist stereotype is a negotiator, aiming
for shared insights and efforts: Who are stakeholders and priorities? How can we
collaborate? Early on, one might feel the need to be more critical and exploratory
in order to better frame the problem. There is not a single right way, model or
approach to do UCD.
ucD methoDS anD techniqueS
There is a wide and e ver-growing range of UCD methods, and it takes experience
and reflection to choose the “ right” one at each step. The next sections outline some