Dynamics of Industrial Revolution 4.0: Digital Technology Transformation and Cultural Evolution –
Wulandari et al (eds)
© 2021 The Author(s), ISBN 978-1-032-04451-4
Ergonomics aspect review: Effectiveness of information-based
technology display at the Mpu Purwa Museum in Malang
T.I.W. Primadani, I.A. Agustina & I.B.A. Wijaya
Bina Nusantara University, Malang, Indonesia
ABSTRACT: In Indonesia, to support their exhibition, some museums have been already been
applying multimedia and interactive technologies in their presentations, including the Mpu Purwa
Museum in Malang. The purpose of this study is to find the ease of the ergonomic aspect so that
the stored information can be easily obtained by visitors and to determine the effectiveness of the
QR code label at the Mpu Purwa Museum in terms of ergonomics. The problem is the application
of the QR code as part of a display object in a museum exhibition in Indonesia is still relatively
new, so its effectiveness needs to be reviewed. The method used in this research is qualitative, with
data collection in field studies, visitor interviews, and literature studies. The results of this study
conclude that the ergonomics of anthropometry, display location, lighting, and circulation areas
must adapt to each other with the type of technology-based media used in the museum.
Keywords: ergonomic, QR code, display, technology, museum
1 INTRODUCTION
One thing that supports a visitor’s multidimension experience in museum exhibitions is the concept
of audience participation. In participatory-concept museums, the two-way interpersonal communication can be achieved by interactive exhibits through various media such as audiovisual,
touchscreen, and multimedia (Wulandari 2014). The format of delivering information in a different
packaged museum will be easier for visitors to remember than passive writing without meaningful
interaction, such as typographic presentations on walls or information that can explore through
gadgets (Palmyre Pierroux 2019).
Technology developments, especially smartphones, affect emerging behavior (Weilenmann et
al. 2013). With the increasing use of smartphones and sensory system technology developments,
public spaces such as libraries or museums now have the opportunity to enhance their visitor
experience and further achieve their institutional goals (Mar Perez-Sanagustín 2016). The strategy
of using technology, such as mobile applications, touchscreens, and websites, is considered one of
the most effective design systems for presentation methods in museums and learning environments
(Al-Hajji 2017). Technology in the museum also uses existing historical collection objects, for
example, to explain and describe the collection’s background story. By utilizing technology, the
museum’s display collections are expected to provide a new experience in interacting with objects
that are in the museum display.
A QR code consists of a black box module, which is a code that can be read by a scanner or a
gadget camera that has been facilitated by this QR code reader application, and that code links with
the digital information storage of the related object on the internet. By that explanation, it can be
seen that QR code technology allows visitors to interact with collections in the museum by utilizing
their smartphone. According to previous research, a QR code is an option for cost-effectiveness in
museums and has been applied by several museums to guide visitors and contains information that
supports exhibitions or libraries (Schultz 2013).
360
DOI 10.1201/9781003193241-67
Wulandari et al (eds)
© 2021 The Author(s), ISBN 978-1-032-04451-4
Ergonomics aspect review: Effectiveness of information-based
technology display at the Mpu Purwa Museum in Malang
T.I.W. Primadani, I.A. Agustina & I.B.A. Wijaya
Bina Nusantara University, Malang, Indonesia
ABSTRACT: In Indonesia, to support their exhibition, some museums have been already been
applying multimedia and interactive technologies in their presentations, including the Mpu Purwa
Museum in Malang. The purpose of this study is to find the ease of the ergonomic aspect so that
the stored information can be easily obtained by visitors and to determine the effectiveness of the
QR code label at the Mpu Purwa Museum in terms of ergonomics. The problem is the application
of the QR code as part of a display object in a museum exhibition in Indonesia is still relatively
new, so its effectiveness needs to be reviewed. The method used in this research is qualitative, with
data collection in field studies, visitor interviews, and literature studies. The results of this study
conclude that the ergonomics of anthropometry, display location, lighting, and circulation areas
must adapt to each other with the type of technology-based media used in the museum.
Keywords: ergonomic, QR code, display, technology, museum
1 INTRODUCTION
One thing that supports a visitor’s multidimension experience in museum exhibitions is the concept
of audience participation. In participatory-concept museums, the two-way interpersonal communication can be achieved by interactive exhibits through various media such as audiovisual,
touchscreen, and multimedia (Wulandari 2014). The format of delivering information in a different
packaged museum will be easier for visitors to remember than passive writing without meaningful
interaction, such as typographic presentations on walls or information that can explore through
gadgets (Palmyre Pierroux 2019).
Technology developments, especially smartphones, affect emerging behavior (Weilenmann et
al. 2013). With the increasing use of smartphones and sensory system technology developments,
public spaces such as libraries or museums now have the opportunity to enhance their visitor
experience and further achieve their institutional goals (Mar Perez-Sanagustín 2016). The strategy
of using technology, such as mobile applications, touchscreens, and websites, is considered one of
the most effective design systems for presentation methods in museums and learning environments
(Al-Hajji 2017). Technology in the museum also uses existing historical collection objects, for
example, to explain and describe the collection’s background story. By utilizing technology, the
museum’s display collections are expected to provide a new experience in interacting with objects
that are in the museum display.
A QR code consists of a black box module, which is a code that can be read by a scanner or a
gadget camera that has been facilitated by this QR code reader application, and that code links with
the digital information storage of the related object on the internet. By that explanation, it can be
seen that QR code technology allows visitors to interact with collections in the museum by utilizing
their smartphone. According to previous research, a QR code is an option for cost-effectiveness in
museums and has been applied by several museums to guide visitors and contains information that
supports exhibitions or libraries (Schultz 2013).
360
DOI 10.1201/9781003193241-67