Figure 1. Diagram processing software (app.diagram.net).
2 METHODS
This study uses a qualitative strategy approach with data collections through online surveys. The
online survey was conducted from April 7–17 2020 to obtain information related to student experiences with online learning. It used Google Forms by distributing the link via WhatsApp to students
living in Indonesian cities such as Bandung, Jakarta, Yogyakarta, Surakarta, Pekanbaru, Makassar,
and Semarang. In total, 193 students responded.
The survey consisted of 16 questions, some of which were closed, some of which were openended. This article focuses on respondents’ answers to questions related to negative experiences in
online learning during the pandemic. Online learning is focused on design courses which consist
of practical and studio courses.
Open-ended questions produce a variety of answers from respondents. To analyze the diversity
of answers, the affinity diagram technique was used recognize certain patterns in the answers. To
process these answers, a diagram processing software (app.diagram.net) was used by entering each
respondent’s answer in a box (Figure 1). Boxes containing answers that are similar were grouped
into one specific part. And in the end, the main themes of each group that are studied in this article
were analyzed.
3 RESULTS AND DISCUSSION
The learning platform most widely used during this pandemic is Google Classroom, a learning
management system from Google. Furthermore, the use of instant messaging such as on WhatsApp
or LINE dominates the methods of learning through online media. Another popular platform
was Zoom, a video-conferencing application that can sync face-to-face remotely. The Learning
Management System (LMS) of educational institutions did not seem to be optimized to online
learning during the time of the pandemic because of its non-dominant position. It is suspected that
the issue of institutional readiness in preparing teaching material makes the choice of institutional
LMS not the dominant usage (Figure 2).
318
2 METHODS
This study uses a qualitative strategy approach with data collections through online surveys. The
online survey was conducted from April 7–17 2020 to obtain information related to student experiences with online learning. It used Google Forms by distributing the link via WhatsApp to students
living in Indonesian cities such as Bandung, Jakarta, Yogyakarta, Surakarta, Pekanbaru, Makassar,
and Semarang. In total, 193 students responded.
The survey consisted of 16 questions, some of which were closed, some of which were openended. This article focuses on respondents’ answers to questions related to negative experiences in
online learning during the pandemic. Online learning is focused on design courses which consist
of practical and studio courses.
Open-ended questions produce a variety of answers from respondents. To analyze the diversity
of answers, the affinity diagram technique was used recognize certain patterns in the answers. To
process these answers, a diagram processing software (app.diagram.net) was used by entering each
respondent’s answer in a box (Figure 1). Boxes containing answers that are similar were grouped
into one specific part. And in the end, the main themes of each group that are studied in this article
were analyzed.
3 RESULTS AND DISCUSSION
The learning platform most widely used during this pandemic is Google Classroom, a learning
management system from Google. Furthermore, the use of instant messaging such as on WhatsApp
or LINE dominates the methods of learning through online media. Another popular platform
was Zoom, a video-conferencing application that can sync face-to-face remotely. The Learning
Management System (LMS) of educational institutions did not seem to be optimized to online
learning during the time of the pandemic because of its non-dominant position. It is suspected that
the issue of institutional readiness in preparing teaching material makes the choice of institutional
LMS not the dominant usage (Figure 2).
318