that consists of contemplation, understanding, discovery, and interaction. Visitors are invited to
be more active and can be directly involved in an exhibition. One of the concepts put forward
by Simon (2010) is participatory museums, a two-way interpersonal communication model that
can be achieved through educational programs, participatory, living interpretations, and interactive
exhibitions through various media such as audiovisual, touch screen, and multimedia.
Wayfinding is a system that provides predictable locations by various types of information and
hierarchical instructions that enhance understanding and navigation in an environment. Multistory rooms that are not connected are often faced with the complex problem of providing a
readable, economical, and easy-to-treat sign at every possible decision point in the search for this
road (Gibson 2009). The function of the wayfinding is to give instructions to visitors who find it
difficult to interpret the floor plan, the solution is to install navigation (number, sign, code) near
the exhibition or at points of interest (Roussou & Katifori 2018).
In the thesis “Effects of Design Features on Visitors’ Behavior in a Museum Setting”, it was
stated that museums can play more than protectors of collections and accumulators of educational
material, but also as providers of entertainment experience services. To offer the best possible
service, wise decisions need to be made by considering how the arts and their environment interact
with customers through the big picture formed by signage, the range of art exhibited, the time of
the exhibition, and the placement of objects in space (Chang 2008).
Next, is the question on how the museum’s interior environment, the quality of interior circulation
design, and visitor satisfaction are interrelated in the context of the interior environment and
museum space design. Whether the quality of interior circulation design and interior space design
are direct determinants of visitor satisfaction or is there another significant relationship between
the interior environment and interior elements such as lighting design, furniture, and material
arrangement (Elottol & Bahauddin 2011).
2 METHOD
This study used qualitative research methods through systematic, careful data collection, using
comparisons and critical thinking. This method collects, analyzes, and interprets shared data.
In interpreting data, qualitative researchers theoretically create new concepts and interpretations.
Qualitative research methods do not only use or test past theories but also builds new theories (Berg
& Lune 2011; Groat & Wang 2013; Lune & Berg 2016; Neuman & Neuman 2006).
Literature reviews is a method of selecting documents available on topics that contain information, ideas, data, and evidence written from a particular perspective to meet certain objectives or
express certain views about the nature of the topic and how the research will be investigated, and
effective evaluation of documents related to the proposed research. The purpose of the literature
review is to show the subject area and understand the problem; to justify research topics, designs,
and methodologies (Hart 2018; Rowley & Slack 2004).
The data used in this study were obtained from other research conducted by previous researchers,
taken from books and primary or original scientific reports contained in articles (printed or nonprinted) regarding wayfinding and its placement in the interior, especially of a museum. Source
selection was based on (1) provenance (evidence), the aspects of the author’s credentials and
evidence support, (2) objectivity, whether the perspective idea from the author has many uses or is
it detrimental; (3) persuasiveness, whether the author is a person who can be trusted; and (4) value,
whether the author’s argument has contributed to other significant research.
One of the main sources was a journal written by Heru Budi (2018), titled “Wayfinding Sign in
the Permanent Exhibition Room at the National Museum of Indonesia”. It was chosen for several
considerations: its relevance with this study and the journal’s reputation for content validity. Other
main sources used were journals and books from D. Gibson (2009) and Lin et al. (2019). The data
was analyzed through annotated bibliography and then concluded.
284
be more active and can be directly involved in an exhibition. One of the concepts put forward
by Simon (2010) is participatory museums, a two-way interpersonal communication model that
can be achieved through educational programs, participatory, living interpretations, and interactive
exhibitions through various media such as audiovisual, touch screen, and multimedia.
Wayfinding is a system that provides predictable locations by various types of information and
hierarchical instructions that enhance understanding and navigation in an environment. Multistory rooms that are not connected are often faced with the complex problem of providing a
readable, economical, and easy-to-treat sign at every possible decision point in the search for this
road (Gibson 2009). The function of the wayfinding is to give instructions to visitors who find it
difficult to interpret the floor plan, the solution is to install navigation (number, sign, code) near
the exhibition or at points of interest (Roussou & Katifori 2018).
In the thesis “Effects of Design Features on Visitors’ Behavior in a Museum Setting”, it was
stated that museums can play more than protectors of collections and accumulators of educational
material, but also as providers of entertainment experience services. To offer the best possible
service, wise decisions need to be made by considering how the arts and their environment interact
with customers through the big picture formed by signage, the range of art exhibited, the time of
the exhibition, and the placement of objects in space (Chang 2008).
Next, is the question on how the museum’s interior environment, the quality of interior circulation
design, and visitor satisfaction are interrelated in the context of the interior environment and
museum space design. Whether the quality of interior circulation design and interior space design
are direct determinants of visitor satisfaction or is there another significant relationship between
the interior environment and interior elements such as lighting design, furniture, and material
arrangement (Elottol & Bahauddin 2011).
2 METHOD
This study used qualitative research methods through systematic, careful data collection, using
comparisons and critical thinking. This method collects, analyzes, and interprets shared data.
In interpreting data, qualitative researchers theoretically create new concepts and interpretations.
Qualitative research methods do not only use or test past theories but also builds new theories (Berg
& Lune 2011; Groat & Wang 2013; Lune & Berg 2016; Neuman & Neuman 2006).
Literature reviews is a method of selecting documents available on topics that contain information, ideas, data, and evidence written from a particular perspective to meet certain objectives or
express certain views about the nature of the topic and how the research will be investigated, and
effective evaluation of documents related to the proposed research. The purpose of the literature
review is to show the subject area and understand the problem; to justify research topics, designs,
and methodologies (Hart 2018; Rowley & Slack 2004).
The data used in this study were obtained from other research conducted by previous researchers,
taken from books and primary or original scientific reports contained in articles (printed or nonprinted) regarding wayfinding and its placement in the interior, especially of a museum. Source
selection was based on (1) provenance (evidence), the aspects of the author’s credentials and
evidence support, (2) objectivity, whether the perspective idea from the author has many uses or is
it detrimental; (3) persuasiveness, whether the author is a person who can be trusted; and (4) value,
whether the author’s argument has contributed to other significant research.
One of the main sources was a journal written by Heru Budi (2018), titled “Wayfinding Sign in
the Permanent Exhibition Room at the National Museum of Indonesia”. It was chosen for several
considerations: its relevance with this study and the journal’s reputation for content validity. Other
main sources used were journals and books from D. Gibson (2009) and Lin et al. (2019). The data
was analyzed through annotated bibliography and then concluded.
284