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Essences of Interaction
Cognitive Domain
The cognitive domain involves the abstractions and reasoning that take
place when thinking about a particular subject. All types and modes of
thinking are involved with the cognitive domain, including conceptualization and interpretation. Another view of the integrative framework is shown
in Figure 2.10. The specific topics covered for the nexus of processes (subjective) and product or service issues (objective) frames are outlined in the
3 × 3 matrix.
For the cognitive domain, the relations between concepts that are important to the user and reflective of the user’s intentions should be represented
in the product or service through the design of objects, the enactment(s) of
functions that reflect the uses as well as the decisions that will be made with
or as a consequence of the product or service.
The cognitive domain spans many disciplines and skills, including psychology, sociology, psychiatry, creative thinking, problem solving, management,
and integration. The cognitive domain encapsulates the cognitive structures of
questions, knowledge, information, and data. Beginning with the cognitive
structures (the subject frame) places the context for objects. Context is most
important for determining the utility of processes that build, integrate, or
enable objects. The following listing spans many of cognitive structures for the
Integration method
Processes
Abstractions
(and reasoning)
Mechanisms,
procedures, activities
Models,
representations
O
B
P
r
o
d
u
User behaviors
(associated with
or due to
product*service)
Conceptualization
pertinent to user
behaviors due to
product*service
Process and
mechanisms describing
user behaviors due to
product*service
Models or
representations
of the user
behaviors
Functions
Conceptualization
Process and
Models or
J
c
(associated with
delineating uses
mechanisms achieving
representations
t
or because of
provided by
complete portroyal of
showing all
E *
objects that
product*service
product*service
functions
comprise
functions
C
T
S
S
e
r
v
i
c
e
product*service)
Physical entities
(associated with
or because of
objects that
comprise
product*service)
Identifying and
interpreting the
product*service
physical artifacts,
and ascribing
meaning
Process and
mechanisms resulting
in the development of
all physical elements
Models or
representations
of all physical
elements
FIgure 2.10
Integrative framework–nexus of processes and objects.