Reshnikoff, 573
Resident consultant, 625
Residential housing, 8
Residues, 114, 543
Resilience
capacity (ties), 313, 380
efficiency, 314, 317
features, 306, 313, 316, 330
qualities, 317–319
sectors, 293, 310, 313, 314
Resistance-to-change, ix, 311, 427, 431–433
Resnikoff’s conundrum, 573
Resource economics, 37, 38
Resource extraction, 121
Resourcefulness, 327, 329
Responses, 110, 179, 181, 235, 255, 294–296,
301, 303, 310, 311, 313, 315, 316, 327,
329, 348, 358, 577, 610, 617
Responsibility of training, 586
Restorative capacity, 312, 313
Retrofitting, 75, 297
Return periods, 280, 287–290, 297, 330, 342
Risk
allocation, 509
analysis, 247, 254, 288, 315, 316, 335, 444,
445
assessments, xi, 293, 301, 336, 350, 444,
445
assumptions, 248, 335, 344
avoidance, 335
backstopping, 519, 524
controls, 334, 335, 442, 443, 519, 523
drivers, 345, 443, 444
handling, 335, 444
hazard, 330, 334, 337–339, 345, 347, 350,
352
hazard classification, 339
management, 169, 292, 335, 443–445, 582
management framework, xi, 334, 341, 342,
352
perceptions, 248, 334, 338, 351
reduction, 343–347
reduction strategy (gies), 342–344
transfers, 335, 504
and uncertainty, 247, 248, 371
Rival, 263, 470, 471, 473–480, 485, 495
Rivalness, 469–471, 484
Road congestion, ix, 21, 135
Road networks, 20, 21, 84, 486
Road transport, 20, 21, 23, 51, 349
Road transportation, 21
Robustness, 299, 312, 327, 329, 483, 616
Routing models, 359, 362
S
Safe Minimum Standard (SMS), 249
Safety aspects, 84
Safety margins, 274, 285
Sanitation conditions, 205
Satisfaction gaps, 611, 614
Satisficing, 400, 401, 413, 439
Satisfying the customer, 615
Scenarios
generation, 169, 170
methods, 296, 343, 547
planning, 151, 152
Schedule of activities, 142
Scheme of development, 6
Scope of management, 646, 647
Scoring systems, 438–439
Secondary production, 45–47
Secondary Social Benefits, 194, 195
Secondary treatment, 27, 28
Sectoral investments, 149, 150
Sectoral outputs, 149, 150
Selected contractors, 641
Selection of alternatives, 384
Sensitivity analysis, 151, 167, 244, 248, 322,
323, 358, 361, 403, 418, 419, 422, 427
Sensitivity of infrastructure, 285
Sensitivity testing, 418–421
Separable costs, 537, 542–545, 547, 548,
551–558
Separable costs-remaining benefits (SCRB)
method, 549
Sequencing models, 359, 362
Series-parallel system, 270
Series systems, 268, 269
Service charges, 50, 205
Service delivery, 291, 303, 587, 592, 605, 606,
608, 613
Service delivery standards, 612
Service encounters, 603, 605
Service evidence, 603
Service industries, 10
Service providers, 55, 57, 154, 174, 470, 471,
595, 602, 603, 609, 615, 618
Service provision, 35, 45, 76, 173, 174
Service quality
determinants, 608, 609
expectations, 603, 605
model, 606
Services, xii, 1, 3, 4, 8, 9, 13, 16, 18, 22–24,
28–31, 34, 35, 37, 44–50, 52, 53, 55–58,
75, 76, 78, 80, 84, 92, 109, 125, 128,
129, 131, 134, 137, 142–144, 148, 149,
152, 154, 160, 170–174, 185, 197, 202,
680
Index
Resident consultant, 625
Residential housing, 8
Residues, 114, 543
Resilience
capacity (ties), 313, 380
efficiency, 314, 317
features, 306, 313, 316, 330
qualities, 317–319
sectors, 293, 310, 313, 314
Resistance-to-change, ix, 311, 427, 431–433
Resnikoff’s conundrum, 573
Resource economics, 37, 38
Resource extraction, 121
Resourcefulness, 327, 329
Responses, 110, 179, 181, 235, 255, 294–296,
301, 303, 310, 311, 313, 315, 316, 327,
329, 348, 358, 577, 610, 617
Responsibility of training, 586
Restorative capacity, 312, 313
Retrofitting, 75, 297
Return periods, 280, 287–290, 297, 330, 342
Risk
allocation, 509
analysis, 247, 254, 288, 315, 316, 335, 444,
445
assessments, xi, 293, 301, 336, 350, 444,
445
assumptions, 248, 335, 344
avoidance, 335
backstopping, 519, 524
controls, 334, 335, 442, 443, 519, 523
drivers, 345, 443, 444
handling, 335, 444
hazard, 330, 334, 337–339, 345, 347, 350,
352
hazard classification, 339
management, 169, 292, 335, 443–445, 582
management framework, xi, 334, 341, 342,
352
perceptions, 248, 334, 338, 351
reduction, 343–347
reduction strategy (gies), 342–344
transfers, 335, 504
and uncertainty, 247, 248, 371
Rival, 263, 470, 471, 473–480, 485, 495
Rivalness, 469–471, 484
Road congestion, ix, 21, 135
Road networks, 20, 21, 84, 486
Road transport, 20, 21, 23, 51, 349
Road transportation, 21
Robustness, 299, 312, 327, 329, 483, 616
Routing models, 359, 362
S
Safe Minimum Standard (SMS), 249
Safety aspects, 84
Safety margins, 274, 285
Sanitation conditions, 205
Satisfaction gaps, 611, 614
Satisficing, 400, 401, 413, 439
Satisfying the customer, 615
Scenarios
generation, 169, 170
methods, 296, 343, 547
planning, 151, 152
Schedule of activities, 142
Scheme of development, 6
Scope of management, 646, 647
Scoring systems, 438–439
Secondary production, 45–47
Secondary Social Benefits, 194, 195
Secondary treatment, 27, 28
Sectoral investments, 149, 150
Sectoral outputs, 149, 150
Selected contractors, 641
Selection of alternatives, 384
Sensitivity analysis, 151, 167, 244, 248, 322,
323, 358, 361, 403, 418, 419, 422, 427
Sensitivity of infrastructure, 285
Sensitivity testing, 418–421
Separable costs, 537, 542–545, 547, 548,
551–558
Separable costs-remaining benefits (SCRB)
method, 549
Sequencing models, 359, 362
Series-parallel system, 270
Series systems, 268, 269
Service charges, 50, 205
Service delivery, 291, 303, 587, 592, 605, 606,
608, 613
Service delivery standards, 612
Service encounters, 603, 605
Service evidence, 603
Service industries, 10
Service providers, 55, 57, 154, 174, 470, 471,
595, 602, 603, 609, 615, 618
Service provision, 35, 45, 76, 173, 174
Service quality
determinants, 608, 609
expectations, 603, 605
model, 606
Services, xii, 1, 3, 4, 8, 9, 13, 16, 18, 22–24,
28–31, 34, 35, 37, 44–50, 52, 53, 55–58,
75, 76, 78, 80, 84, 92, 109, 125, 128,
129, 131, 134, 137, 142–144, 148, 149,
152, 154, 160, 170–174, 185, 197, 202,
680
Index