78
C. A. González Chávez et al.
Table 6.2
Summary of literature review findings
Reference
Thoben
et al.
(2018)
Zheng
et al.
(2018)
Alcayaga
et al. (2019)
Curtis and
Lehner
(2019)
Lerch and
Gotsch
(2015)
Antikainen
et al. (2018)
Ardolino
et al. (2013)
Stark
(2014)
Cimini
et al.
(2018)
Mourtzis
et al. (2018)
Concept
PSS
X
X
X
X
X
Smart
X
X
X
PSS
X
CPSS
X
Enablers
Customer
relationships
X
X
X
X
X
X
X
X
X
New service
provision
X
X
X
X
X
X
X
X
X
New
Distribution
channels
X
X
X
X
X
Big Data
X
X
X
X
X
X
X
X
Increased
visibility of
LC
X
X
X
X
X
X
X
Business
Analytics
X
X
X
X
X
X
Reduce need
for ext. assist.
(continued)