76
C. A. González Chávez et al.
Table 6.1 Word frequency in fully reviewed files
Rank
Word
Count
Rank
Word
Count
1
Product
1131
6
Value
662
2
Service
1121
7
Services
631
3
Data
981
8
Smart
597
4
PSS
755
9
Systems
569
5
Business
688
10
Digital
553
6.4 Descriptive Findings
This study focuses on the understanding of digital technologies and PSS through
literary analysis. However, the authors believe that the explanation of some constitutional facts about the explored articles is useful for this study. Some of the findings
include the ten most mentioned words through the analysed records, which can be
seen in Table 6.1. We would like to draw our sight to the third word in the ranking
of frequency: data. The constant use of this term will be further explored in thematic
findings. Moreover, it shows that recent research has emphasized the need for data
gathering, analysis, and usage for the integration of PSS and digital technologies.
6.5 Thematic Findings
6.5.1 Systemisation of Concepts
In literature, the on-going research on PSS finds a big challenge in the lack of systemisation of terms. According to Annarelli et al. (2016), some of the most discussed
include industrial PSS, product-service combinations, product-to service, servicification (i.e. increased reliance from the manufacturing sector on services), post-mass
production paradigm, functional product, total care product, integrated solutions,
hybrid product, hybrid value bundles, hybrid value creation.
However, in the last years, some terms have enriched this list, such as Smart PSS,
Circular PSS, and Digital PSS. Other authors refer to service additions in products as
“intelligent digital systems” which allow human intervention and machine communication (Lerch and Gotsch 2015). Additionally, there are some further inconsistencies
allocated to PSS and servitisation which frequently leads to semantic confusion that
has negative impacts on the perception of the sharing economy (Curtis and Lehner
2019).
Likewise, the usage of diversified concepts for digitalisation and technologies
can create complications for researchers and practitioners on their attempt to identify relevant literature. Some of the concepts located in (Antikainen et al. 2018)
include “CPS”, “big data”, “Data mining”, “Data analytics”, “Internet of Things
C. A. González Chávez et al.
Table 6.1 Word frequency in fully reviewed files
Rank
Word
Count
Rank
Word
Count
1
Product
1131
6
Value
662
2
Service
1121
7
Services
631
3
Data
981
8
Smart
597
4
PSS
755
9
Systems
569
5
Business
688
10
Digital
553
6.4 Descriptive Findings
This study focuses on the understanding of digital technologies and PSS through
literary analysis. However, the authors believe that the explanation of some constitutional facts about the explored articles is useful for this study. Some of the findings
include the ten most mentioned words through the analysed records, which can be
seen in Table 6.1. We would like to draw our sight to the third word in the ranking
of frequency: data. The constant use of this term will be further explored in thematic
findings. Moreover, it shows that recent research has emphasized the need for data
gathering, analysis, and usage for the integration of PSS and digital technologies.
6.5 Thematic Findings
6.5.1 Systemisation of Concepts
In literature, the on-going research on PSS finds a big challenge in the lack of systemisation of terms. According to Annarelli et al. (2016), some of the most discussed
include industrial PSS, product-service combinations, product-to service, servicification (i.e. increased reliance from the manufacturing sector on services), post-mass
production paradigm, functional product, total care product, integrated solutions,
hybrid product, hybrid value bundles, hybrid value creation.
However, in the last years, some terms have enriched this list, such as Smart PSS,
Circular PSS, and Digital PSS. Other authors refer to service additions in products as
“intelligent digital systems” which allow human intervention and machine communication (Lerch and Gotsch 2015). Additionally, there are some further inconsistencies
allocated to PSS and servitisation which frequently leads to semantic confusion that
has negative impacts on the perception of the sharing economy (Curtis and Lehner
2019).
Likewise, the usage of diversified concepts for digitalisation and technologies
can create complications for researchers and practitioners on their attempt to identify relevant literature. Some of the concepts located in (Antikainen et al. 2018)
include “CPS”, “big data”, “Data mining”, “Data analytics”, “Internet of Things