Social Responsibility in a University Hospital: An Application …
639
10 Conclusion: The Contribution of MA for Social
Responsibility
With this study, it was possible to conclude that the Macroergonomic Work Analysis
(MA) contributes to social responsibility because it covers both the perspective of the
system’s performance and human well-being. The methodology promotes indicators,
transforming subjective aspects into quantitative ones, which allow better management of the main factors that make up an organization, to optimize the interaction of
man with work, improving the system mutually and uniformly.
This research brought an initial perspective on the problems presented in the work
of the hygiene team of the studied hospital, in addition to identifying which were the
most critical points from the employee’s point of view. It was also concluded that the
work in the hospital is very dynamic and has particularities by sectors, shifts, and
scales. Also, the incorporation of the method presented in the organization’s social
responsibility strategy.
Finally, the research will continue following the next steps of the MA method to
implement improvements, as well as investigate environmental issues related to the
ecological aspect, seeking to contribute to sustainable development in the company.
Acknowledgements The authors especially thank the financial support of Pontifical Catholic
University of Paraná (PUCPR) —Polytechnic School—Industrial and Systems Engineering Graduate Program (PPGEPS), by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brasil (CAPES)—Finance Code 001 and by the Brazilian National Council for Scientific and
Technological Development (CNPq).
639
10 Conclusion: The Contribution of MA for Social
Responsibility
With this study, it was possible to conclude that the Macroergonomic Work Analysis
(MA) contributes to social responsibility because it covers both the perspective of the
system’s performance and human well-being. The methodology promotes indicators,
transforming subjective aspects into quantitative ones, which allow better management of the main factors that make up an organization, to optimize the interaction of
man with work, improving the system mutually and uniformly.
This research brought an initial perspective on the problems presented in the work
of the hygiene team of the studied hospital, in addition to identifying which were the
most critical points from the employee’s point of view. It was also concluded that the
work in the hospital is very dynamic and has particularities by sectors, shifts, and
scales. Also, the incorporation of the method presented in the organization’s social
responsibility strategy.
Finally, the research will continue following the next steps of the MA method to
implement improvements, as well as investigate environmental issues related to the
ecological aspect, seeking to contribute to sustainable development in the company.
Acknowledgements The authors especially thank the financial support of Pontifical Catholic
University of Paraná (PUCPR) —Polytechnic School—Industrial and Systems Engineering Graduate Program (PPGEPS), by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brasil (CAPES)—Finance Code 001 and by the Brazilian National Council for Scientific and
Technological Development (CNPq).