Macroergonomics as a Way for Social Responsibility…
613
Table 1 Steps of the macroergonomic work analysis (MA)—based on Guimarães (2002)
Steps
Action
Objective or attended result
1. Project launch
• Discuss ideas with the
company’s ergonomics
committee and/or stakeholders
• Define the project schedule
• Clear up doubts about the
actions to be taken
• Explain the study to
participants, as well as its
importance
• Definition and validation of
Project schedule
2. Initial survey
• Investigate the general work
situation
• Identify problems (interviews,
questionnaires)
• Identify, describe and evaluate
the type and scope of the
problem
• List ergonomic demands in
order of priority
• Process map
• Problem identification
• Results of interviews and
questionnaires
• Ergonomics demands list
3. Diagnosis
• Generate a diagnosis based on
the ergonomic demands list
• Propose a preliminary action
plan to solve the found
problems
• Main risk activities under
observation
• Microergonomic analysis
4. Proposal for
Solutions
• Propose solutions
• Construction of a list of design
items to be considered in the
ergonomic design of the
workplace and work system
• Determinate the strength of the
relationship between
ergonomic demand items and
design items
• Ergonomic treatment of design
items
• Solutions proposa
• Improvement project
5. Validation
• Analyze possible changes
• Simulate environmental
changes at the organization
• Validate proposals based on the
analysis of the simulated
changes of activities in a real
work situation
• Validated project—ready for
implementation;
• Impressions and improvements
of simulation
6. Repport
• Write up ergonomic analyses
and the proposal;
• Systems optimization
• Final Ergonomic report
(except the manager) from the nursing (25% of the total) and administrative team
(75%) were invited to answer the questionnaires.
613
Table 1 Steps of the macroergonomic work analysis (MA)—based on Guimarães (2002)
Steps
Action
Objective or attended result
1. Project launch
• Discuss ideas with the
company’s ergonomics
committee and/or stakeholders
• Define the project schedule
• Clear up doubts about the
actions to be taken
• Explain the study to
participants, as well as its
importance
• Definition and validation of
Project schedule
2. Initial survey
• Investigate the general work
situation
• Identify problems (interviews,
questionnaires)
• Identify, describe and evaluate
the type and scope of the
problem
• List ergonomic demands in
order of priority
• Process map
• Problem identification
• Results of interviews and
questionnaires
• Ergonomics demands list
3. Diagnosis
• Generate a diagnosis based on
the ergonomic demands list
• Propose a preliminary action
plan to solve the found
problems
• Main risk activities under
observation
• Microergonomic analysis
4. Proposal for
Solutions
• Propose solutions
• Construction of a list of design
items to be considered in the
ergonomic design of the
workplace and work system
• Determinate the strength of the
relationship between
ergonomic demand items and
design items
• Ergonomic treatment of design
items
• Solutions proposa
• Improvement project
5. Validation
• Analyze possible changes
• Simulate environmental
changes at the organization
• Validate proposals based on the
analysis of the simulated
changes of activities in a real
work situation
• Validated project—ready for
implementation;
• Impressions and improvements
of simulation
6. Repport
• Write up ergonomic analyses
and the proposal;
• Systems optimization
• Final Ergonomic report
(except the manager) from the nursing (25% of the total) and administrative team
(75%) were invited to answer the questionnaires.