362
A. Schlickmann et al.
Waste and Emissions dimension is congruent with the findings by Mura et al.
(2018). At the strategic level the most cited dimensions are Efficiency and Innovation
Capacity. Finally, at the operational level, the Quality with 14 occurrences dimension
is highlighted, followed by the Reliability with 12 occurrences dimension.
Regarding the division between practical and theoretical research, there is a
predominance of studies with operational-level performance measures in practical
research and a predominance of studies with social-level performance measures in
theoretical research. However, while operational-level studies remain constant, both
in practice and in theory, social-level studies are evolving, especially in the theoretical
field.
The fact that scientific research is more focused at the operational level means
that companies and academia as a whole are concerned with delivering potential for
better services and products, in a way to deliver their services and products faster by
creating New services and products, in a wider variety and with different volumes
and delivery dates, and always aim for a low cost, even if the organization does not
compete directly on price.
Regarding the most used methodologies in this production evaluation process,
the following tools were highlighted: POA, IMAQE-Food, IPMS, QMPMS, IP2MS,
BSC, PMQ and SMART. The most widely used methodology that matches the
literature is the BSC.
5 Final Considerations
This study aimed to identify, through a systematic literature review, which level
of assessment (social, strategic, operational) prevails among scientific research and
which evaluation methodology is most used. With a bibliographic portfolio of 39
articles, we identified as relevant the journal International Journal of Production
Economics; Measuring supply chain performance was the most influential article
and Stefano Tonchia and Robert Steven Kaplan the most prolific authors.
The 26 dimensions used as a parameter for coding in the MAXQDA returned 132
occurrences, of which 59 are related to the Social Level and 65 occurrences are related
to the Operational Level, which was evidenced in 20 studies, thus concluding that
research on production performance evaluation address Operational Level performance measures. However, in terms of temporal analysis, there was a strong evolution of the Social Level, encompassing the term Environment and which in 2016 was
addressed in almost all dimensions detailed in this research. In agreement with the
literature, the BSC methodology is the most used.
The challenge of integrating social, environmental and financial impacts in the
decision-making of day-to-day management is related to the various tensions between
these goals, such as: decentralization, employee empowerment, cooperation, clear,
measurable and short-term metrics in opposition socioenvironmental measures,
surrounded by uncertainty and long-term, the dilemma of profit versus socioenvironmental performance caused by competitors’ prices, scarcity of resources or
A. Schlickmann et al.
Waste and Emissions dimension is congruent with the findings by Mura et al.
(2018). At the strategic level the most cited dimensions are Efficiency and Innovation
Capacity. Finally, at the operational level, the Quality with 14 occurrences dimension
is highlighted, followed by the Reliability with 12 occurrences dimension.
Regarding the division between practical and theoretical research, there is a
predominance of studies with operational-level performance measures in practical
research and a predominance of studies with social-level performance measures in
theoretical research. However, while operational-level studies remain constant, both
in practice and in theory, social-level studies are evolving, especially in the theoretical
field.
The fact that scientific research is more focused at the operational level means
that companies and academia as a whole are concerned with delivering potential for
better services and products, in a way to deliver their services and products faster by
creating New services and products, in a wider variety and with different volumes
and delivery dates, and always aim for a low cost, even if the organization does not
compete directly on price.
Regarding the most used methodologies in this production evaluation process,
the following tools were highlighted: POA, IMAQE-Food, IPMS, QMPMS, IP2MS,
BSC, PMQ and SMART. The most widely used methodology that matches the
literature is the BSC.
5 Final Considerations
This study aimed to identify, through a systematic literature review, which level
of assessment (social, strategic, operational) prevails among scientific research and
which evaluation methodology is most used. With a bibliographic portfolio of 39
articles, we identified as relevant the journal International Journal of Production
Economics; Measuring supply chain performance was the most influential article
and Stefano Tonchia and Robert Steven Kaplan the most prolific authors.
The 26 dimensions used as a parameter for coding in the MAXQDA returned 132
occurrences, of which 59 are related to the Social Level and 65 occurrences are related
to the Operational Level, which was evidenced in 20 studies, thus concluding that
research on production performance evaluation address Operational Level performance measures. However, in terms of temporal analysis, there was a strong evolution of the Social Level, encompassing the term Environment and which in 2016 was
addressed in almost all dimensions detailed in this research. In agreement with the
literature, the BSC methodology is the most used.
The challenge of integrating social, environmental and financial impacts in the
decision-making of day-to-day management is related to the various tensions between
these goals, such as: decentralization, employee empowerment, cooperation, clear,
measurable and short-term metrics in opposition socioenvironmental measures,
surrounded by uncertainty and long-term, the dilemma of profit versus socioenvironmental performance caused by competitors’ prices, scarcity of resources or