136
F. De Filippi et al.
Fig. 11.4 The MiraMap website
11.5 Achievements and Further Research Steps
In the perspective of enhancing strategies, approaches and tools for driving innovation
in urban planning, management and governance at different scales and generating
social impact through the use of the ICTs, the specific case study aims to give a
contribution in terms of lessons learned. In particular, some key issues should be
tackled and achieved in the planning process:
1. the design of a collaborative platform and a methodology able to foster social
inclusion and innovation, starting from an accurate analysis of residents’ needs;
2. the integration of the technology (online) with the participatory process (offline),
to enhance social impacts strategies and promote community empowerment;
3. the compliance and integration of the tool into the administrative process (workflow), promoting the openness, the transparency and the accountability of the
local government;
4. the capacity building process, involving both public officers, administrators and
the community;
5. the setup of a monitoring and evaluation process;
6. the development of a strategic and action plan to support the replication and
scale-up of the piloted action.
The tool makes possible for the community to be involved in co-designing and
co-producing services (De Filippi et al. 2017b). From the Local Government side,
having enabled it to access and produce data, it builds and strengthens its accountability. The workflow management needs to suit as best as possible to features of the
administrative process in use and, above all, to become an opportunity to make it
more efficient thanks to the methodology adopted to get feedback from administrative
staff, that is made by an iteration of testing phases after fast IT developments.
F. De Filippi et al.
Fig. 11.4 The MiraMap website
11.5 Achievements and Further Research Steps
In the perspective of enhancing strategies, approaches and tools for driving innovation
in urban planning, management and governance at different scales and generating
social impact through the use of the ICTs, the specific case study aims to give a
contribution in terms of lessons learned. In particular, some key issues should be
tackled and achieved in the planning process:
1. the design of a collaborative platform and a methodology able to foster social
inclusion and innovation, starting from an accurate analysis of residents’ needs;
2. the integration of the technology (online) with the participatory process (offline),
to enhance social impacts strategies and promote community empowerment;
3. the compliance and integration of the tool into the administrative process (workflow), promoting the openness, the transparency and the accountability of the
local government;
4. the capacity building process, involving both public officers, administrators and
the community;
5. the setup of a monitoring and evaluation process;
6. the development of a strategic and action plan to support the replication and
scale-up of the piloted action.
The tool makes possible for the community to be involved in co-designing and
co-producing services (De Filippi et al. 2017b). From the Local Government side,
having enabled it to access and produce data, it builds and strengthens its accountability. The workflow management needs to suit as best as possible to features of the
administrative process in use and, above all, to become an opportunity to make it
more efficient thanks to the methodology adopted to get feedback from administrative
staff, that is made by an iteration of testing phases after fast IT developments.