2 The Determinants for Successful Ferry Operation …
19
Table 2.4 Pearson Correlation Analysis
1
2
3
4
5
6
7
8
1
1.00
.500
.118
.280
.462
−.275
−.427
−.237
2
.500
1.00
.615
.000
−.255
.240
−.496
−.372
3
.118
.615
1.00
.000
−.191
.881
−.372
−.062
4
.280
.000
.000
1.00
.303
.000
−.592
.000
5
.462
−.255
−.191
.303
1.00
−.132
−.205
.564
6
−.275
.240
.881
.000
−.132
1.00
−.258
.258
7
−.427
−.496
−.372
−.592
−.205
−.258
1.00
−.300
8
−.237
−.172
−.062
.000
.564
.258
−.300
1.00
Legend:
1: Successful Ferry Operation
2: Number of Crew
3: Departure Schedule
4: Standard Operating Procedure
5: Briefing/Roll-Call
6: Safety Measure
7: Crews Discipline
8: Customers Feedback
2.5 Discussion
Obviously, there is a differentiation between first-round survey and second-round
survey. It can be observed that additional variables are added to the existing variables
based on the present judgment by similar expert respondents. The Delphi technique
plays the momentous role to achieve the best decision making.
Based on objective 1, it could be observed that there are several key factors
that contribute to the successful ferry operation that is provided at the Penang port,
Malaysia. The seven experts that have been contributed for both rounds of survey at
Penang port mostly agreed and accepted that the number of crew, departure schedule,
standard operating procedure (SOP), briefing/roll-call, safety measure, crew’s discipline and attitude, and customer’s feedback and complaint are the key factors that
play an important role in achieving the successful ferry operations at Penang port.
On top of that, the findings also revealed that most of the passengers prefer to use a
ferry as a transportation mode because of the safe and comfortable trip. Furthermore,
the ferry at Penang is built to carry and transit the passengers from Pengkalan Sultan
Abdul Halim to Pengkalan Raja Tun Uda. This cross-transit makes it the oldest ferry
operation in Malaysia as it has been operational since 1894.
Based on objective 2, it could be observed that the expert respondents that
contributed to this research agreed that the sufficient numbers of crew play an important role in achieving the success toward ferry operations and it will influence the
efficiency trip as scheduled. This is to preserve the smooth operation of the ferry at
the Penang ferry terminal.
19
Table 2.4 Pearson Correlation Analysis
1
2
3
4
5
6
7
8
1
1.00
.500
.118
.280
.462
−.275
−.427
−.237
2
.500
1.00
.615
.000
−.255
.240
−.496
−.372
3
.118
.615
1.00
.000
−.191
.881
−.372
−.062
4
.280
.000
.000
1.00
.303
.000
−.592
.000
5
.462
−.255
−.191
.303
1.00
−.132
−.205
.564
6
−.275
.240
.881
.000
−.132
1.00
−.258
.258
7
−.427
−.496
−.372
−.592
−.205
−.258
1.00
−.300
8
−.237
−.172
−.062
.000
.564
.258
−.300
1.00
Legend:
1: Successful Ferry Operation
2: Number of Crew
3: Departure Schedule
4: Standard Operating Procedure
5: Briefing/Roll-Call
6: Safety Measure
7: Crews Discipline
8: Customers Feedback
2.5 Discussion
Obviously, there is a differentiation between first-round survey and second-round
survey. It can be observed that additional variables are added to the existing variables
based on the present judgment by similar expert respondents. The Delphi technique
plays the momentous role to achieve the best decision making.
Based on objective 1, it could be observed that there are several key factors
that contribute to the successful ferry operation that is provided at the Penang port,
Malaysia. The seven experts that have been contributed for both rounds of survey at
Penang port mostly agreed and accepted that the number of crew, departure schedule,
standard operating procedure (SOP), briefing/roll-call, safety measure, crew’s discipline and attitude, and customer’s feedback and complaint are the key factors that
play an important role in achieving the successful ferry operations at Penang port.
On top of that, the findings also revealed that most of the passengers prefer to use a
ferry as a transportation mode because of the safe and comfortable trip. Furthermore,
the ferry at Penang is built to carry and transit the passengers from Pengkalan Sultan
Abdul Halim to Pengkalan Raja Tun Uda. This cross-transit makes it the oldest ferry
operation in Malaysia as it has been operational since 1894.
Based on objective 2, it could be observed that the expert respondents that
contributed to this research agreed that the sufficient numbers of crew play an important role in achieving the success toward ferry operations and it will influence the
efficiency trip as scheduled. This is to preserve the smooth operation of the ferry at
the Penang ferry terminal.