173
11
User-Centred Agile
Development to
Support Sensemaking
M. E. N. Begnum
NTNU Gjøvik
CONTENTS
A Brief Introduction to User-Centred Design
174
........................................................
UCD Core Principles
174
.........................................................................................
UCD as a Process
175
..............................................................................................
UCD Methods and Techniques
176
.........................................................................
Understanding: Discover Insights
177
................................................................
Specifying: Define Needs
177
.............................................................................
Designing: Explore Solutions
177
.......................................................................
Evaluating: Testing and Adjusting
178
................................................................
A Brief Introduction to Agile Development
178
..........................................................
Agile Core Principles
179
........................................................................................
The Agile Process
179
..............................................................................................
User-Centred Agile Development ( UCAD)
180
...........................................................
Rushing Problem Framing
180
................................................................................
Forgetting the Context
181
.......................................................................................
Workload Discrepancies and Flow Issues
181
.........................................................
Parallel Model
181
..............................................................................................
Satellite Model
183
.............................................................................................
The UScrum Model
183
......................................................................................
Lean UX Model
183
............................................................................................
User-Centred Agile Model
184
...........................................................................
Final Reflections
186
................................................................................................
References
188
..............................................................................................................
User-centred design ( UCD) is a fitting approach for supporting sensemaking, as the
aim of UCD is to understand contextual user needs and use this as a basis to iteratively
explore and design solutions. Similarly, agile software development uses iterations
and rapid feedback to continuously explore, learn and improve user stories and their
implementations. The user-centred and agile approaches represent mindsets of great
influence in their respective fields of design and software development. In this chapter,
we will briefly introduce the two approaches. We present five models that can be used