8.2 Engaging with the Community
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of managing communities’ expectations and the implications of these expectations when it was the government, and not the company, who was responsible for
generating these expectations.
8.2.2 Managing Communities’ Expectations
All participants considered managing communities’ expectations key to developing a sound social investment. Participants specifically believed that companies’ inability to manage communities’ expectations led to communities’ frustrations. According to participants, communities’ frustrations, in turn, thwarted
any prospect of a successful social investment. This section investigates participants’ recommendations for engaging with communities’ terms to manage their
expectations.
As Fig. 8.1 illustrates, participants talked about engaging with the community
via a participatory approach, to listening to the community’s expectations of O&G
Fig. 8.1 Managing communities’ expectations