It is a journey from “Automation” where companies are increasingly automating
processes and eliminating losses towards “Augmentation” enabled by new cognitive
automation platforms drive value creation (Fig. 4).
However, this journey is “not exactly a walk in the park” and the two biggest
challenges to overcome are:
1. Ensure a very high level of MASTER DATA ACCURACY
2. Empower and support a strong CHANGE MGT PROGRAM
Connected &
Outside-In
TECHNOLOGICAL FEATURES
Autonomous
Real-Time &
Always-On
Thinking
Suppliers, External
Partners, Customers
Enterprise
Systems
External
Data
Fig. 3 The technological backbone and its features
Fig. 4 The journey from Automation towards Automation
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M. Canzoneri et al.