3 A Toolkit for Designing Products and Services …
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3.3 The Use2Use Toolkit
The toolkit includes five mind-expanding packs designed to boost product circularity
by aiding the development of products and services fit for circular consumption
processes. The five included tools address the early phases of a user-centred design
process and together they cover elicitation of user needs, specification of design
challenges, concept generation and evaluation. The tools can be used consecutively
but also independently of each other. As illustrated in Fig. 3.2, the five tools differ
in a number of ways, e.g. in regard to their purpose, format, and expected outcome.
The toolkit is freely available at www.use2use.se (from September 2019). The tools
and their intended use are presented in Sects. 3.1, 3.2, 3.3, 3.4 and 3.5.
3.3.1 Use2Use Thinking Activation Pack
The purpose of the Use2Use thinking activation pack is to help designers and other
relevant agents to focus on circular-consumption and related design opportunities.
In particular, it is intended to convey a user perspective on product circularity, to
complement the often prevalent production and business model perspective.
As can be seen in Fig. 3.3, the tool consists of a set of educational cards that
each underline an important aspect related to the users’ role in product circularity.
All cards have a statement on the front side, e.g. “People don’t care about business
models”, to spark curiosity. The quotes are elaborated upon on the cards’ back sides,
which present information regarding the topic of the quote. Each card can stimulate
discussion and provide insights to the participants, but it does not emphasise any
specific output besides this. Neither is there any specific procedure suggested for
using this tool; the cards can be used in the way that they are believed to be most
useful for the situation at hand, e.g. seminars, meetings, workshops etc.
3.3.2 Circular Journeys Exploration Pack
The Circular journeys exploration pack helps designers and other agents to chart user
activities and experiences during circular consumption processes. It is intended to
be carried out as an analytic workshop, where the participants use pre-defined pieces
to map out consumption processes on a flat surface such as a table, see Fig. 3.4.
It is possible to map out journeys that have been thoroughly researched through
user studies, but also less explored journeys based on for instance the participants’
own experiences. Future consumption processes can also be mapped using the tool,
making it possible to ‘prototype’ potential circular consumption journeys.
The pack contains pre-defined pieces of different kinds. The most central pieces
are the hexagonal activity cards, which constitute the backbone of every mapped
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3.3 The Use2Use Toolkit
The toolkit includes five mind-expanding packs designed to boost product circularity
by aiding the development of products and services fit for circular consumption
processes. The five included tools address the early phases of a user-centred design
process and together they cover elicitation of user needs, specification of design
challenges, concept generation and evaluation. The tools can be used consecutively
but also independently of each other. As illustrated in Fig. 3.2, the five tools differ
in a number of ways, e.g. in regard to their purpose, format, and expected outcome.
The toolkit is freely available at www.use2use.se (from September 2019). The tools
and their intended use are presented in Sects. 3.1, 3.2, 3.3, 3.4 and 3.5.
3.3.1 Use2Use Thinking Activation Pack
The purpose of the Use2Use thinking activation pack is to help designers and other
relevant agents to focus on circular-consumption and related design opportunities.
In particular, it is intended to convey a user perspective on product circularity, to
complement the often prevalent production and business model perspective.
As can be seen in Fig. 3.3, the tool consists of a set of educational cards that
each underline an important aspect related to the users’ role in product circularity.
All cards have a statement on the front side, e.g. “People don’t care about business
models”, to spark curiosity. The quotes are elaborated upon on the cards’ back sides,
which present information regarding the topic of the quote. Each card can stimulate
discussion and provide insights to the participants, but it does not emphasise any
specific output besides this. Neither is there any specific procedure suggested for
using this tool; the cards can be used in the way that they are believed to be most
useful for the situation at hand, e.g. seminars, meetings, workshops etc.
3.3.2 Circular Journeys Exploration Pack
The Circular journeys exploration pack helps designers and other agents to chart user
activities and experiences during circular consumption processes. It is intended to
be carried out as an analytic workshop, where the participants use pre-defined pieces
to map out consumption processes on a flat surface such as a table, see Fig. 3.4.
It is possible to map out journeys that have been thoroughly researched through
user studies, but also less explored journeys based on for instance the participants’
own experiences. Future consumption processes can also be mapped using the tool,
making it possible to ‘prototype’ potential circular consumption journeys.
The pack contains pre-defined pieces of different kinds. The most central pieces
are the hexagonal activity cards, which constitute the backbone of every mapped