74
implications span multiple industries, and privacy may pose different challenges for each industry or application. Proactive approaches to communicate with consumers such as privacy labels can be useful in addressing
privacy concerns, enhancing perceptions of control and building trust
beliefs. In addition, efforts are needed to build the privacy literacy and
self-efficacy of consumers in this context. The recommendations presented
in this chapter emphasises the importance of organisations proactively
understanding and positively influencing consumer privacy perceptions,
over and above the compliance with legal requirements such as the
GDPR. It is hoped that this chapter provides some useful recommendations for practice and presents some interesting avenues for research in
this domain.
reFerenceS
Alashoor, T. (2014). Cloud Computing: A Review of Security Issues and Solutions.
International Journal of Cloud Computing, 3(3), 228–244.
Alashoor, T., Fox, G., & Jeff Smith, H. (2017). The Priming Effect of Prominent
IS Privacy Concerns Scales on Disclosure Outcomes: An Empirical Examination.
Pre-ICIS Workshop on Information Security and Privacy.
Bélanger, F., & Crossler, R. E. (2011). Privacy in the Digital Age: A Review of
Information Privacy Research in Information Systems. MIS Quarterly, 35(4),
1017–1042.
Bélanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in Electronic
Commerce: The Role of Privacy, Security, and Site Attributes. The Journal of
Strategic Information Systems, 11(3–4), 245–270.
Crossler, R. E., & Bélanger, F. (2017). The Mobile Privacy-Security Knowledge Gap
Model: Understanding Behaviors. Proceedings of the 50th Hawaii International
Conference on System Sciences.
Crossler, R. E., & Bélanger, F. (2019). Why Would I Use Location-Protective
Settings on My Smartphone? Motivating Protective Behaviors and the Existence
of the Privacy Knowledge–Belief Gap. Information Systems Research,
30(3), 995–1006.
Culnan, M. J. (1993). “How Did They Get My Name?” An Exploratory
Investigation of Consumer Attitudes toward Secondary Information Use. MIS
Quarterly, 17, 341–363.
Culnan, M. J., & Armstrong, P. K. (1999). Information Privacy Concerns,
Procedural Fairness, and Impersonal Trust: An Empirical Investigation.
Organization Science, 10(1), 104–115.
G. FOX
implications span multiple industries, and privacy may pose different challenges for each industry or application. Proactive approaches to communicate with consumers such as privacy labels can be useful in addressing
privacy concerns, enhancing perceptions of control and building trust
beliefs. In addition, efforts are needed to build the privacy literacy and
self-efficacy of consumers in this context. The recommendations presented
in this chapter emphasises the importance of organisations proactively
understanding and positively influencing consumer privacy perceptions,
over and above the compliance with legal requirements such as the
GDPR. It is hoped that this chapter provides some useful recommendations for practice and presents some interesting avenues for research in
this domain.
reFerenceS
Alashoor, T. (2014). Cloud Computing: A Review of Security Issues and Solutions.
International Journal of Cloud Computing, 3(3), 228–244.
Alashoor, T., Fox, G., & Jeff Smith, H. (2017). The Priming Effect of Prominent
IS Privacy Concerns Scales on Disclosure Outcomes: An Empirical Examination.
Pre-ICIS Workshop on Information Security and Privacy.
Bélanger, F., & Crossler, R. E. (2011). Privacy in the Digital Age: A Review of
Information Privacy Research in Information Systems. MIS Quarterly, 35(4),
1017–1042.
Bélanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in Electronic
Commerce: The Role of Privacy, Security, and Site Attributes. The Journal of
Strategic Information Systems, 11(3–4), 245–270.
Crossler, R. E., & Bélanger, F. (2017). The Mobile Privacy-Security Knowledge Gap
Model: Understanding Behaviors. Proceedings of the 50th Hawaii International
Conference on System Sciences.
Crossler, R. E., & Bélanger, F. (2019). Why Would I Use Location-Protective
Settings on My Smartphone? Motivating Protective Behaviors and the Existence
of the Privacy Knowledge–Belief Gap. Information Systems Research,
30(3), 995–1006.
Culnan, M. J. (1993). “How Did They Get My Name?” An Exploratory
Investigation of Consumer Attitudes toward Secondary Information Use. MIS
Quarterly, 17, 341–363.
Culnan, M. J., & Armstrong, P. K. (1999). Information Privacy Concerns,
Procedural Fairness, and Impersonal Trust: An Empirical Investigation.
Organization Science, 10(1), 104–115.
G. FOX