dinner. When he had to go for his operation, the bed itself was moved – using a kind
of motor driven forklift, brought into the room, purposely – through the lift and
corridors (inside the building, not exposed to the weather, as in the open corridors of
Victoria hospital) to the operation theatre.
Overall, a very pleasant stay, again with nurses and doctors popping in regularly
for checks, and information, etc.
Before going for the operation, the doctor had, of course, prescribed some tests,
which were done at the hospital itself. But, there was no need to wait for days or
weeks for the doctor to get the results. As soon as the results were available (usually
1–2 days, depending on the nature of the tests or immediately), they were input on
the computer system, and the doctor would have access to them. Even before the
patient could collect his results!
In Mauritius, the patient never sees his results at the hospital (either, it is
confidential, or the patient is thought too stupid to understand them). If he wants/
needs his results to have another reading by some other doctor, it is another major
operation!
When he came out of the hospital, he had a copy of his file with him: for what he
had been treated, the operation carried out, and other details which he could show to
another doctor, if he wanted. At least, he had his medical file with him, without
having to fight to get it.
21.2.6 Hospital in Toulouse, France
In this anecdote, while tasting food in Rodrigues, in 1999, the patient discovered
some allergy against sea food (crayfish, etc.) and was prescribed the drug X, as an
antidote. A few years later, in Mauritius, she tasted some macaroni salad, mixed
(unknown to her) with crab meat. She immediately, as a precaution, consulted the
hospital doctor, who, as in Rodrigues, prescribed the drug X, as an antidote. She did
her best, after that, to keep away from sea food. In 2017, during a trip in Toulouse,
France, while choosing food in a self-service restaurant, she selected a nice looking
“hors d’oeuvre” – the name was indicated, but there was no mention of its ingredients. On tasting, however, she felt that there must be some sea food in that dish. The
cashier confirmed that crab meat was one of the ingredients. Panic ensued. She
immediately “felt” the allergy symptoms. The restaurant called for an ambulance. On
the way to the hôpital de Rangueil, the “sapeur-pompier” asked the patient many
questions to fill in his form. At the hospital, she was questioned by a casualty/
emergency (lady) doctor, who had her admitted for observation, without still prescribing any drug, let alone drug X, which she felt would provide relief.
In the observation room, the patient was requested to remove her clothes (except
underwear), where medical students (either on training, or it was also a medical
university) placed sensors at all the important sensitive points of her body. All
sensors were connected to equipment to measure God knows what! Most likely, as
the patient had complained of possible allergy to sea food and nothing was visible on
600
21 Quality of Infrastructure Service Delivery
of motor driven forklift, brought into the room, purposely – through the lift and
corridors (inside the building, not exposed to the weather, as in the open corridors of
Victoria hospital) to the operation theatre.
Overall, a very pleasant stay, again with nurses and doctors popping in regularly
for checks, and information, etc.
Before going for the operation, the doctor had, of course, prescribed some tests,
which were done at the hospital itself. But, there was no need to wait for days or
weeks for the doctor to get the results. As soon as the results were available (usually
1–2 days, depending on the nature of the tests or immediately), they were input on
the computer system, and the doctor would have access to them. Even before the
patient could collect his results!
In Mauritius, the patient never sees his results at the hospital (either, it is
confidential, or the patient is thought too stupid to understand them). If he wants/
needs his results to have another reading by some other doctor, it is another major
operation!
When he came out of the hospital, he had a copy of his file with him: for what he
had been treated, the operation carried out, and other details which he could show to
another doctor, if he wanted. At least, he had his medical file with him, without
having to fight to get it.
21.2.6 Hospital in Toulouse, France
In this anecdote, while tasting food in Rodrigues, in 1999, the patient discovered
some allergy against sea food (crayfish, etc.) and was prescribed the drug X, as an
antidote. A few years later, in Mauritius, she tasted some macaroni salad, mixed
(unknown to her) with crab meat. She immediately, as a precaution, consulted the
hospital doctor, who, as in Rodrigues, prescribed the drug X, as an antidote. She did
her best, after that, to keep away from sea food. In 2017, during a trip in Toulouse,
France, while choosing food in a self-service restaurant, she selected a nice looking
“hors d’oeuvre” – the name was indicated, but there was no mention of its ingredients. On tasting, however, she felt that there must be some sea food in that dish. The
cashier confirmed that crab meat was one of the ingredients. Panic ensued. She
immediately “felt” the allergy symptoms. The restaurant called for an ambulance. On
the way to the hôpital de Rangueil, the “sapeur-pompier” asked the patient many
questions to fill in his form. At the hospital, she was questioned by a casualty/
emergency (lady) doctor, who had her admitted for observation, without still prescribing any drug, let alone drug X, which she felt would provide relief.
In the observation room, the patient was requested to remove her clothes (except
underwear), where medical students (either on training, or it was also a medical
university) placed sensors at all the important sensitive points of her body. All
sensors were connected to equipment to measure God knows what! Most likely, as
the patient had complained of possible allergy to sea food and nothing was visible on
600
21 Quality of Infrastructure Service Delivery