364
A. Schlickmann et al.
Ishaq Bhatti M, Awan HM (2014) The key performance indicators (KPIs) and their impact on
overall organizational performance. Qual Quant 48(6):3127–3143
Kaplan RS, Norton DP (1997) Strategy in action—balanced scorecard, 7th edn. Campus, Rio de
Janeiro
Kaplan RS, Norton DP (2000) The strategy-focused organization; how balanced scorecard
companies thrive in the new business environment. Harvard Business School Press
Maanen V (1979) Reclaiming qualitative methods for organization research. Administr Sci Q 520–
526
Mayring P (2003) Qualitative content analysis. Beltz Verlag, Weinheim
Miguel PAC et al (2018) Research methodology in production engineering and operation
management, 3rd edn. Elsevier, Rio de Janeiro
Mura M et al (2018) The evolution of sustainability measurement research. Int J Manag Rev
Muchiri P, Pintelon L, Gelders L, Martin H (2011) Development of maintenance function
performance measurement framework and indicators. Int J Prod Econ 131(1), SI:295–302
Nudurupati SS et al (2011) State of the art literature review on performance measurement. Comput
Ind Eng 279–290
Okwir S et al (2018) Performance measurement and management systems: a perspective from
complexity theory. Int J Manag Rev
Pilkington A, Fitzgerald R (2006) Operations management themes, concepts and relationships: a
forward retrospective of IJOPM. Int J Oper Prod Manag 1255–1275
Pilkington A, Meredith J (2009) The evolution of the intellectual structure of operations
management—1980-2006: a citation/co-citation analysis. J Oper Manag 185–202
Richardson RJ (1999) Social research: methods and techniques, 3rd edn. Atlas, São Paulo
Sangwa NR, Sangwan KS (2018) Development of an integrated performance measurement
framework for lean organizations. J Manuf Technol Manag 29(1):41–84
Seuring S, Muller M (2008) From a literature review to a conceptual framework for sustainable
supply chain management. J Clean Prod 1699–1710
Simons R (1995) Control in an age of empowerment. Harvard Bus Rev 80–88
Slack N, Jones AB, Johnston R (2018) Production management. Translation by Daniel Vieira. Atlas,
São Paulo
Taticchi P et al (2015) A review of decision-support tools and performance measurement and
sustainable supply chain management. Int J Prod Res 6473–6494
Taylor C, Andrew CMS (2009) Operations management research: contemporary themes, trends and
potential future directions. Int J Oper Prod Manag 1316–13140
Staedele AE, Ensslin SR, Forcellini FA (2019) Knowledge building about performance evaluation
in lean production: an investigation on international scientific research. J Manuf Technol Manag
Tokos H, Pintariˇ c ZN, Krajnc D (2012) An integrated sustainability performance assessment and
benchmarking of breweries. Clean Technol Environ Policy 14(2):173–193
Winroth M, Almström P, Andersson C, Almstrom P, Andersson C (2016) Sustainable production
indicators at factory level. J Manuf Technol Manag 27(6):842–873
A. Schlickmann et al.
Ishaq Bhatti M, Awan HM (2014) The key performance indicators (KPIs) and their impact on
overall organizational performance. Qual Quant 48(6):3127–3143
Kaplan RS, Norton DP (1997) Strategy in action—balanced scorecard, 7th edn. Campus, Rio de
Janeiro
Kaplan RS, Norton DP (2000) The strategy-focused organization; how balanced scorecard
companies thrive in the new business environment. Harvard Business School Press
Maanen V (1979) Reclaiming qualitative methods for organization research. Administr Sci Q 520–
526
Mayring P (2003) Qualitative content analysis. Beltz Verlag, Weinheim
Miguel PAC et al (2018) Research methodology in production engineering and operation
management, 3rd edn. Elsevier, Rio de Janeiro
Mura M et al (2018) The evolution of sustainability measurement research. Int J Manag Rev
Muchiri P, Pintelon L, Gelders L, Martin H (2011) Development of maintenance function
performance measurement framework and indicators. Int J Prod Econ 131(1), SI:295–302
Nudurupati SS et al (2011) State of the art literature review on performance measurement. Comput
Ind Eng 279–290
Okwir S et al (2018) Performance measurement and management systems: a perspective from
complexity theory. Int J Manag Rev
Pilkington A, Fitzgerald R (2006) Operations management themes, concepts and relationships: a
forward retrospective of IJOPM. Int J Oper Prod Manag 1255–1275
Pilkington A, Meredith J (2009) The evolution of the intellectual structure of operations
management—1980-2006: a citation/co-citation analysis. J Oper Manag 185–202
Richardson RJ (1999) Social research: methods and techniques, 3rd edn. Atlas, São Paulo
Sangwa NR, Sangwan KS (2018) Development of an integrated performance measurement
framework for lean organizations. J Manuf Technol Manag 29(1):41–84
Seuring S, Muller M (2008) From a literature review to a conceptual framework for sustainable
supply chain management. J Clean Prod 1699–1710
Simons R (1995) Control in an age of empowerment. Harvard Bus Rev 80–88
Slack N, Jones AB, Johnston R (2018) Production management. Translation by Daniel Vieira. Atlas,
São Paulo
Taticchi P et al (2015) A review of decision-support tools and performance measurement and
sustainable supply chain management. Int J Prod Res 6473–6494
Taylor C, Andrew CMS (2009) Operations management research: contemporary themes, trends and
potential future directions. Int J Oper Prod Manag 1316–13140
Staedele AE, Ensslin SR, Forcellini FA (2019) Knowledge building about performance evaluation
in lean production: an investigation on international scientific research. J Manuf Technol Manag
Tokos H, Pintariˇ c ZN, Krajnc D (2012) An integrated sustainability performance assessment and
benchmarking of breweries. Clean Technol Environ Policy 14(2):173–193
Winroth M, Almström P, Andersson C, Almstrom P, Andersson C (2016) Sustainable production
indicators at factory level. J Manuf Technol Manag 27(6):842–873