Production Performance Assessment at Different Levels …
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decision making. The Balanced Scorecard (BSC) approach crosses the strategic and
operational levels and includes financial performance measures (Slack et al. 2018).
The creators of this approach considered four different perspectives for a complete
assessment of an organization: financial, customer, internal business processes, and
growth (Kaplan and Norton 2000). The BSC is also cited as the methodology of the
performance management approach to the interorganizational model (Fenema and
Keers 2018).
3 Methodological Procedures
This section aims to highlight the methodology used for the development of this
research, being subdivided into: (i) methodological framework; (ii) procedures for
selecting the Bibliographic Portfolio; (iii) procedures for bibliometric analysis; and
(iv) procedures for content analysis.
3.1 Methodological Framework
Regarding the nature of the objective, this research is descriptive because it seeks
to describe the characteristics of the articles in the Bibliographic Portfolio with the
establishment of relationships between the different levels of production performance
evaluation and their categories and dimensions (Gil 2009). The article is still classified
as theoretical, that is, it is dedicated to studying theories (Demo 1995) and the data
collected in the articles downloaded from Databases are primary data (Richardson
1999).
This study used bibliographic research as a technical procedure and the intervention instrument used is called Knowledge Development Process - Construtivist
(ProKnow-C) because it is an internationally recognized methodology and able to
build knowledge in researchers on the themes associated with organizational performance assessment (Staedele et al. 2019). And while the ProKnow-C methodology,
more specifically in the bibliometrics process, makes use of some statistical operations such as counting and frequency, most of this research focuses on interpretation
techniques that seek to describe, decode and translate the understanding of evolution. And current scenario of production performance evaluation and not with the
frequency of occurrence of the variables of a given phenomenon, thus characterizing
a research with qualitative approach (Maanen 1979).
355
decision making. The Balanced Scorecard (BSC) approach crosses the strategic and
operational levels and includes financial performance measures (Slack et al. 2018).
The creators of this approach considered four different perspectives for a complete
assessment of an organization: financial, customer, internal business processes, and
growth (Kaplan and Norton 2000). The BSC is also cited as the methodology of the
performance management approach to the interorganizational model (Fenema and
Keers 2018).
3 Methodological Procedures
This section aims to highlight the methodology used for the development of this
research, being subdivided into: (i) methodological framework; (ii) procedures for
selecting the Bibliographic Portfolio; (iii) procedures for bibliometric analysis; and
(iv) procedures for content analysis.
3.1 Methodological Framework
Regarding the nature of the objective, this research is descriptive because it seeks
to describe the characteristics of the articles in the Bibliographic Portfolio with the
establishment of relationships between the different levels of production performance
evaluation and their categories and dimensions (Gil 2009). The article is still classified
as theoretical, that is, it is dedicated to studying theories (Demo 1995) and the data
collected in the articles downloaded from Databases are primary data (Richardson
1999).
This study used bibliographic research as a technical procedure and the intervention instrument used is called Knowledge Development Process - Construtivist
(ProKnow-C) because it is an internationally recognized methodology and able to
build knowledge in researchers on the themes associated with organizational performance assessment (Staedele et al. 2019). And while the ProKnow-C methodology,
more specifically in the bibliometrics process, makes use of some statistical operations such as counting and frequency, most of this research focuses on interpretation
techniques that seek to describe, decode and translate the understanding of evolution. And current scenario of production performance evaluation and not with the
frequency of occurrence of the variables of a given phenomenon, thus characterizing
a research with qualitative approach (Maanen 1979).