Production Performance Assessment
at Different Levels: An Investigation
Based on Literature Review
Andressa Schlickmann, Mariane Marko, Sandro César Bortoluzzi,
and Sérgio E. Gouvêa da Costa
1 Introduction
All Operations Management studies, specifically bibliographic research, allow us to
learn how this field has unfolded and developed since its early days, when much of
the work was descriptive, and structural equation models were almost completely
unknown. (Taylor and Andrew 2009). In this evolutionary process, some themes
are highlighted at various times, such as the production performance measurement
that appears as one of the most representative topics of Operations Management
from 1994 to 2003 (Pilkington and Fitzgerald 2006) and from 1980 to 2003. 2006
(Pilkington and Meredith 2009).
Until the first half of the twentieth century, performance appraisal was associated
with budgetary and accounting controls. After the 1950s, performance appraisal
systems were characterized by the intense use of financial indicators. Between the
1960s and 1980s, quality, timing, flexibility, and customer satisfaction metrics began
to be measured (Ghalayini and Noble 1996; Nudurupati et al. 2011).
For Slack et al. (2018) measures of quality, time, flexibility and reliability are
indices of production performance at operational level. Slack et al. (2018) also claim
A. Schlickmann (B) · M. Marko · S. César Bortoluzzi · S. E. G. da Costa
Programa de Pós-Graduação em Engenharia de Produção e Sistemas (PPGEPS), Universidade
Tecnológica Federal Do Paraná (UTFPR), Via do Conhecimento, Km 1 CEP, 85503-390 Pato
Branco, PR, Brazil
e-mail: setac.andressa@gmail.com
M. Marko
e-mail: marianemarko@yahoo.com.br
S. César Bortoluzzi
e-mail: sandro@utfpr.edu.br
S. E. G. da Costa
e-mail: gouvea@utfpr.edu.br
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
W. Leal Filho et al. (eds.), Integrating Social Responsibility and Sustainable Development,
World Sustainability Series, https://doi.org/10.1007/978-3-030-59975-1_23
351
at Different Levels: An Investigation
Based on Literature Review
Andressa Schlickmann, Mariane Marko, Sandro César Bortoluzzi,
and Sérgio E. Gouvêa da Costa
1 Introduction
All Operations Management studies, specifically bibliographic research, allow us to
learn how this field has unfolded and developed since its early days, when much of
the work was descriptive, and structural equation models were almost completely
unknown. (Taylor and Andrew 2009). In this evolutionary process, some themes
are highlighted at various times, such as the production performance measurement
that appears as one of the most representative topics of Operations Management
from 1994 to 2003 (Pilkington and Fitzgerald 2006) and from 1980 to 2003. 2006
(Pilkington and Meredith 2009).
Until the first half of the twentieth century, performance appraisal was associated
with budgetary and accounting controls. After the 1950s, performance appraisal
systems were characterized by the intense use of financial indicators. Between the
1960s and 1980s, quality, timing, flexibility, and customer satisfaction metrics began
to be measured (Ghalayini and Noble 1996; Nudurupati et al. 2011).
For Slack et al. (2018) measures of quality, time, flexibility and reliability are
indices of production performance at operational level. Slack et al. (2018) also claim
A. Schlickmann (B) · M. Marko · S. César Bortoluzzi · S. E. G. da Costa
Programa de Pós-Graduação em Engenharia de Produção e Sistemas (PPGEPS), Universidade
Tecnológica Federal Do Paraná (UTFPR), Via do Conhecimento, Km 1 CEP, 85503-390 Pato
Branco, PR, Brazil
e-mail: setac.andressa@gmail.com
M. Marko
e-mail: marianemarko@yahoo.com.br
S. César Bortoluzzi
e-mail: sandro@utfpr.edu.br
S. E. G. da Costa
e-mail: gouvea@utfpr.edu.br
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
W. Leal Filho et al. (eds.), Integrating Social Responsibility and Sustainable Development,
World Sustainability Series, https://doi.org/10.1007/978-3-030-59975-1_23
351