Chapter 7

Optimizing Product
Quality Performance

The goal is to continually provide product quality that meets
customer needs and expectations at a price they are willing to
pay and a manufacturing cost/unit that generates maximum
economic return.
Learning Objectives
When you have completed this chapter, you should be able to
1. Understand the measurements that are critical to product
quality
2. Quantify the quality performance with statistical measurements, and understand the frequency of failure
3. Optimize product quality performance to generate maximum economic return
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