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agement methods, including the pricing of the services that was not arrived at by
popular participation. Making improvements to existing systems and methods is a
major development challenge that will continue to affect efforts to improve livelihoods. As described in the SLA, and reiterated throughout this study, at the centre
of such technological innovations should be people, especially the poor.
Understanding local communities and institutions is recommended as a prerequisite
for any development intervention; this precaution will help to foster good governance and sustainable usage of technological innovations.
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